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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great insurance

I have my 3 dogs insured with Emporium, great service! Reviewed on: 23rd September 2022

Insurance emporium pet insurance

Got both pets insured with insurance emporium. Ongoing claim for our dogs hip displacia, flawless excellent customer service and insurance provider Reviewed on: 23rd September 2022

Good company for a pet insurance

When I looked up to set my insurance for my cat they offered the best conditions for a fair price. So far I have been renewing my insurance for 3 years with them. Fingers crossed I won't need to use it, but better to be cautious. Reviewed on: 23rd September 2022

Brilliant company

Had to claim when my cat was ill and they paid promptly Reviewed on: 23rd September 2022

Good response time to claims and service

I have found the general level of service and response to the last claim is good. I love the Mr Ben's marketing approach - a stroke of genius makes dealing with everything much more pleasant in what can be an emotionally stressful time. Reviewed on: 23rd September 2022

I've Great Peace of Mind from this Excellent Company

I've two ponies insured with The Insurance Emporium. They have an excellent range of services which I can tailor-make to suit my needs and very competitive rates. Will most likely remain with them for the duration of the ponies lives. Reviewed on: 23rd September 2022

easy to deal with

Only positive experiences to report. Pet insurance is important to us. Reviewed on: 23rd September 2022

This is a fabulous company for my pet insurance

This Insurance Emporium is a fabulous company for pet insurance and easy to make a claim and very helpful when I needed questions answering thank you. Reviewed on: 23rd September 2022

God send when urgently needed

My cat had a corneal ulcer She needed a specialist vet for her operation at a very high cost, we claimed on our insurance which was dealt with very professionally and with compassion. It was extremely upsetting at the time which was eased greatly by Pets emporium. I can't recommend enough to my friends and family. My cat has now made a complete recovery without losing her Eye. Reviewed on: 23rd September 2022

Best Insurance company ever!!!

My Dachshund Beano is insured with Insurance Emporium. We have been attending The Small Animal Hospital in Neston on the Wirral for the best part of a year and having many claims for his treatment which have been paid promptly and without question. I was dreading the policy renewal arriving and yes, the premiums have gone up as expected but you get what you pay for and I have no complaints about this Company, they are the BEST!! Reviewed on: 23rd September 2022

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