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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Brilliant customer service

Always ready to help, no long phone queues and I always receive a prompt and efficient service. Reviewed on: 23rd September 2022

Very professional and good service.

Very quick and professional service, easy to renew and no hassle. Reviewed on: 23rd September 2022

best pet insurer ever

easy to claim, kept me informed, paid out promptly, great customer service Reviewed on: 23rd September 2022

5 stars

The company offer a 10% discount as I have 2 dogs which has really helped during the current financial climate. Renewing and claiming is always a seamless process. Reviewed on: 23rd September 2022

Very competitive

They seem to be especially good for older animals and with fair pricing. Reviewed on: 23rd September 2022

Fab

Great insurancexonpany never had any issues after claiming a few times for my poorly pets. Would absolutely recommend Reviewed on: 23rd September 2022

Good service when my g dog needed surgery

Great service they work directly with the vets when my dog had surgery when he was a pup have been with them now for five years Reviewed on: 23rd September 2022

They were there for us when it mattered

Our Bichon was very poorly and the vet bill was super expensive! The insurance emporium was there with a very speedy payout and very understanding. Reviewed on: 23rd September 2022

Excellent experience

The Insurances Emporium has been an excellent experience for me when I had to make a claim they paid my expenses directly to the vet which saved a lot of paperwork Reviewed on: 23rd September 2022

No quibble pet insurance

Been with this company for many years now and they never fail to impress. Excellent cover, reasonable price and never had an issue in claiming for vet bills. Highly recommended. Reviewed on: 23rd September 2022

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