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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent Service from a customer not easily pleased

We needed to get Insurance Emporium involved when we has an issue with our new puppy. Their service was excellent, timely and without any hassle. All the things that you hope, but rarely get, from the service industry. We are well pleased and hope that they win the reward that they clearly deserve... Reviewed on: 23rd September 2022

Excellent claims service my claim was settled in a week

I had to take my dog to an emergency vet whilst on holiday and I had my claim settled the following week. Reviewed on: 23rd September 2022

Best on the market

I had multiple pet insurances over the years and only Emporium Insurance ticked all the boxes in terms of value and quality. At a very terrible moment when my dog had a life and death situation I knew it was all covered. Definitely the best provider out there and must be recognised for doing a brilliant job Reviewed on: 23rd September 2022

Great pet insurance

Provided me with best information to help insure my dog at an affordable price Reviewed on: 23rd September 2022

The best insurance ever!

at first I was afraid to take this insurance, my friends told me that it was unknown, but I decided to take it and I don't regret it. I have been with them for 4 years and I am extremely satisfied. any problem was solved successfully and quickly. Reviewed on: 23rd September 2022

Quick efficient and professional service

I have used Emporium pet insurance for several years now to insure my pet Havanese dog. All claims have been dealt with quickly with the minimal amount of effort required from me. The online service is both quick and efficient giv3n clea4 details and updates throughout the claim process. Reviewed on: 23rd September 2022

Best pet insurance

Prompt payment,friendly and helpful Reviewed on: 23rd September 2022

Excellent quality

I can highly recommend this insurance company. I have had no problems at all. Reviewed on: 23rd September 2022

Easy to make a claim

It was very easy to make a claim for my dog’s treatment and they liaised well with my Vet. Reviewed on: 23rd September 2022

Positive so far

I have used the Insurance Emporium for almost 2 years for horse insurance. I found it easy and clear to choose the appropriate cover, with no hidden fees. Everything was laid out clearly and broken down into individual fees. As yet, thankfully, I have had no need to make a claim, so am unable to comment. Reviewed on: 23rd September 2022

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