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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Positive so far

I have used the Insurance Emporium for almost 2 years for horse insurance. I found it easy and clear to choose the appropriate cover, with no hidden fees. Everything was laid out clearly and broken down into individual fees. As yet, thankfully, I have had no need to make a claim, so am unable to comment. Reviewed on: 23rd September 2022

Very visual and easy to navigate web portal.

As a time-poor customer, having a portal to login to that quickly and simply details a great summary of our cover, for each pet is the best feature for me. Reviewed on: 23rd September 2022

Fantastic service

After my dogs operation they were very prompt with payment. Customer services contacted me and were very helpful. Reviewed on: 23rd September 2022

Excellent service

When my labrador had to have major surgery to remove an eye The Insurance Emporium were great. They sorted everything really quickly directly with the vets which helped me enormously. Reviewed on: 23rd September 2022

pups

I have my pet dog insured with The Insurance Emporium for some time now very good to insure, very polite and would recommend them to all people. Reviewed on: 23rd September 2022

Very satisfied

I found the Insurance Emporium when my dog was 8 years old and have been really pleased that the annual premium has not gone up in crazy increases only what you would expect with annual cost of living increases Reviewed on: 23rd September 2022

Refreshingly Honest Pet Insurance

Does what it says on the tin. Reasonable premiums and speedy no quibble service when making a claim without the usual toing and froing I have experienced with lesser insurers. Highly recommend. Reviewed on: 23rd September 2022

Poor claims service

Caused so much frustration and stress over keeping my dog alive on medication. They do not deserve an award. Reviewed on: 23rd September 2022

Very easy to deal with.

Easy to contact and positive feedback Reviewed on: 23rd September 2022

Easy to deal with

Helpful, efficient and polite customer service. Claims have been paid and in a timely manner. All round, good Reviewed on: 23rd September 2022

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