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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Peace of Mind

The cover for all three dogs ensured that any medical issue could be dealt with promptly. Reviewed on: 23rd September 2022

Insurance with confidence

I have always found the Insurance Emporium, most helpful, very knowledgeable and extremely professional. Amazing value and gives you piece of mind that your beloved animal is Insured against the harsh reality of illnesses and injury. Reviewed on: 23rd September 2022

Happydiner99

Very fast and efficient when dealing with claims and very helpful when reviewing a new policy and price. Reviewed on: 23rd September 2022

Fabulous

I've had pet insurance with the Insurance Emporium for almost 10 years and find them absolutely fabulous to deal with. Reviewed on: 23rd September 2022

Highly recommend

I have a number of pets insured and find the staff pleasant to deal with, the premiums are reasonable and the cover is excellent. I have recommended this company many times to family and friends. The best pet insurance company I’ve ever been with. Reviewed on: 23rd September 2022

Value for money

Great customer service when I had to make a claim. Highly recommend as value for money. I have recommended to friends who have pets and found it to be very competitive pricing. Reviewed on: 23rd September 2022

Accessible

Very easy to contact and renew policy Reviewed on: 23rd September 2022

Excellent service

Easy to understand website with different product options with comparable costs Reviewed on: 23rd September 2022

Dog insurance

Had to make a claim which was paid out. Reviewed on: 23rd September 2022

Prompt and professional service

The customer services team ate always very helpful, caring and professional. They always make me feel that they have my pet dog Albert a best interest at heart - and always do their best to help Reviewed on: 23rd September 2022

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