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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

The company take all the stress from you and just get on with the dealing with yoyour claim I was truly impressed with them they have not let me down once they are so wonderful without them my horses would be dead now as I could not afford it

The company are brilliant and you can rely on them ..I cannot be more grateful !! Reviewed on: 23rd September 2022

Amazing Pet Insurance!

I always find all customer service very helpful and friendly. Reviewed on: 23rd September 2022

I'm a very satisfied customer

My experience been so far so good, first I have 2 cats, unfortunately one disappeared never come back. Now I have a dog so I choose the same insurance Reviewed on: 23rd September 2022

Fantastic pet insurance

I j w been with emporium insurance for a number of years, my claims have always been accepted and paid out promptly, great customer service, i have recommended to family and friends Reviewed on: 23rd September 2022

Great Insurance

Great service great communication and very helpful And prices are Reviewed on: 23rd September 2022

Great value for money

When I have emailed them always been quick to answer any questions, good prices . Reviewed on: 23rd September 2022

Best insurance by far

Excellent value for money, easy to take out the policy online. The site is easy to navigate. Friendly and efficient customer service advisors. Reviewed on: 23rd September 2022

Life long cover

Our fur baby has epilepsy with meds every month. Never had any issues and yearly increases have been very reasonable. All family and friends told how good they have been with us. Reviewed on: 23rd September 2022

Competitive Pricing for Level of Cover

We have 3 pets insured and find the annual quotes to be competitive for the high level of cover. We have recommended TIE to family, and they have also taken out insurance for their pet. Reviewed on: 23rd September 2022

Never been let down

I have had horse insurance with Insurance Emporium and each time I have needed their advice/guidance/help they have never let me down and they have settled each claim quickly and efficiently with no issues, would defo recommend for horse insurance!! Reviewed on: 23rd September 2022

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