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The Insurance Emporium: Pet insurance reviews

4.72
Based on 5,996 reviews, last reviewed 6th Sep 2026
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026
JD's avatar
JD

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Prompt and professional service

5
The customer services team ate always very helpful, caring and professional. They always make me feel that they have my pet dog Albert a best interest at heart - and always do their best to help Reviewed on: 23rd September 2022

The company take all the stress from you and just get on with the dealing with yoyour claim I was truly impressed with them they have not let me down once they are so wonderful without them my horses would be dead now as I could not afford it

5
The company are brilliant and you can rely on them ..I cannot be more grateful !! Reviewed on: 23rd September 2022

Amazing Pet Insurance!

5
I always find all customer service very helpful and friendly. Reviewed on: 23rd September 2022

I'm a very satisfied customer

5
My experience been so far so good, first I have 2 cats, unfortunately one disappeared never come back. Now I have a dog so I choose the same insurance Reviewed on: 23rd September 2022

Fantastic pet insurance

5
I j w been with emporium insurance for a number of years, my claims have always been accepted and paid out promptly, great customer service, i have recommended to family and friends Reviewed on: 23rd September 2022

Great Insurance

5
Great service great communication and very helpful And prices are Reviewed on: 23rd September 2022

Great value for money

5
When I have emailed them always been quick to answer any questions, good prices . Reviewed on: 23rd September 2022

Best insurance by far

5
Excellent value for money, easy to take out the policy online. The site is easy to navigate. Friendly and efficient customer service advisors. Reviewed on: 23rd September 2022

Life long cover

5
Our fur baby has epilepsy with meds every month. Never had any issues and yearly increases have been very reasonable. All family and friends told how good they have been with us. Reviewed on: 23rd September 2022

Competitive Pricing for Level of Cover

5
We have 3 pets insured and find the annual quotes to be competitive for the high level of cover. We have recommended TIE to family, and they have also taken out insurance for their pet. Reviewed on: 23rd September 2022

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