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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Best pet insurance company by a mile!

I have had pet insurance with The insurance Emporium for several years now. Sadly our dog was diagnosed with diabetes over 3 years ago and fortunately we had an excellent life policy with them which meant we could get ongoing care for our dog. Throughout his illness The Insurance Emporium have been fantastic to deal with, quick to reimburse us for his ongoing treatment and what’s more have kept our premiums as low as possible. I recommend them to all my friends and family with pets as they really are the best in my opinion! Reviewed on: 23rd September 2022

Had it for many years

Fantastic pet insurance company. I’ve used Insurance Emporium for many years now (lifetime cover). Customer service is superb and never had any issues with payouts. Highly recommend Reviewed on: 23rd September 2022

First class service

First class service fair price knowledge staff extremely helpful and friendly easily contacted have renewed policy and will be doing so again Reviewed on: 23rd September 2022

Best service in Pet Insurance

I find Emporium, excellent and very helpful in responding to claim applications, together with the management of them. In addition, their costs are extremely competitive versus previous insurance providers Reviewed on: 23rd September 2022

Happy customer

Quick and easy to make a claim amazing customer services Reviewed on: 23rd September 2022

Excellent company

I have a dog and 3 cats insured with emporium the rates are affordable and when my dog has his operation they sorted everything super quick and they are so helpful and friendly Reviewed on: 23rd September 2022

Uncomplicated cat insurance

Really simple to purchase the right product for my cat. Good price and, best of all, the company's pretty local to me and you get to speak to a real person. Reviewed on: 23rd September 2022

Excellent service

Always helpful and understanding very polite customer service Reviewed on: 23rd September 2022

Look no further

Price, cover and service I can’t fault. Reviewed on: 23rd September 2022

Excellent customer service & value for money

Excellent communication and customer service at all times even when dealing with complex medical conditions for my dog. The IE look at your pet in a holistic way to better help support you as a customer. Reviewed on: 23rd September 2022

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