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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

simple

simple no fuss easy set up and paid a claim very quick am happy Reviewed on: 23rd September 2022

Helpful and prompt

They are very helpful and also importantly, deal with claims promptly. I have made several claims and everything was wonderfully straightforward. I would highly recommend the Insurance Emporium. Reviewed on: 23rd September 2022

Excellent

I trawled the internet before being recommended to this company. I’m so glad I found it. It will take a lot to get me to change to another provider. Well done. Reviewed on: 23rd September 2022

Good Value

We have found the Pet Insurance for our two cats to be good cover at a reasonable price ad when we needed to claim for one cat, we had no problems with that. Reviewed on: 23rd September 2022

A BIG Thank You to Insurance Emporium

A Life Time Gold policy at a very reasonable price. Our poor cat Ziggy fell very ill with Uveitis causing secondary lens luxation, requiring an operation to remove the lens from both eyes. Since the successful operation Ziggy will be on daily eye drops for life. Then a few months ago Ziggy was diagnosed with diabetes requiring 2 insulin injections a day. Claims for the operation which was a four figure amount and our monthly visits to our vets and now our claims for Diabetes are paid promptly straight to my bank. At a very sad, worrying and stressful time thank you to Insurance Emporium for the help and financial support towards Ziggy's vet bills. When I have had contact with customer service the phones are answered in a timely manner from a very helpful and knowledgeable agent. I would have no hesitation in recommending Insurance Emporium to anyone. Reviewed on: 23rd September 2022

Excellent service

Very good so far I been with them in the last 2 years Reviewed on: 23rd September 2022

Pet insurance review

Very friendly service. Provides a range of cover. Reviewed on: 23rd September 2022

Easy to contact, great help and support

When called upon the Pet Emporium really offered support, they were very easy to contact and between them and the vets I did nothing but wait for the claim to be settled. Reviewed on: 23rd September 2022

Great pet Insurance

The Pet Emporium is a great company and offer great pet insurance and pay out quickly on a claim Reviewed on: 23rd September 2022

Pet insurance

My poor pug had to have an emergency operation and I was in no fit state to sort out but emporium sorted it for me, they were very understanding and extremely quick in sorting I was very thankful to them, I would recommend to everyone. Reviewed on: 23rd September 2022

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