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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Have made claiming really easy

I've had to claim on 2 of my 3 pet policies in a 12 month period, and have been really relieved that the Pet Emporium paid out easily and quibble-free within the terms they laid out. Although each payment took a couple of weeks, they were paid out directly to my vets, without any emails asking for further evidence/proof and paid out consistently based on their transparent maximums. Reviewed on: 23rd September 2022

BRILLIANT

ALL I CAN SAY IS THAT THEY ARE A BRILLIANT COMPANY AND THE STAFF ARE ALWAYS HAPPY TO HELP ONCE AGAIN THANKS FROM BUDDY BOY & MAX FOR THE GREAT SERVICE Reviewed on: 23rd September 2022

Excellent service

Prompt payment to vets, excellent customer service and support. Reviewed on: 23rd September 2022

Good Value

A fair company to deal with when making a claim Reviewed on: 23rd September 2022

Excellent customer service

The staff are so helpful and nothing is too much trouble. They answer the phone in good time and are very polite. I would reccomend them to everyone and they are reasonably priced. Reviewed on: 23rd September 2022

Helpful, friendly, efficient

Easy to call with problems or queries. Helpful & friendly service with good guidance & ways to support you & your pet Reviewed on: 23rd September 2022

Always friendly and very helpful on the phone.

Never any problems with claims. Always handled quickly and efficiently. Reviewed on: 23rd September 2022

Always helpful

We have been with them for nearly 3 years and they are always helpful. Customer service is good and claims are dealt with quickly. Reviewed on: 23rd September 2022

Easy and straightforward in setting up the insurance for our two fluff balls - Alvin and Theo

As before an easy and simple procedure to set up the insurance Reviewed on: 23rd September 2022

Good value

Great value for insurance, compared to others. Quick helpful customer service. Reviewed on: 23rd September 2022

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