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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Why the best pet insurance on the market?

I have had utter peace of mind when insuring my dogs with The Insurance Emporium. Over the years they have always paid out for my dogs' care without a quibble. It has helped me cope with the stress of having a poorly dog, knowing I do not have to worry about paying the Vet's fees as well. Reviewed on: 23rd September 2022

Excellent customer service

I found contacting the company very easy and the people who we spoke to where very helpful. I wasn’t sure if we could claim for our dogs medication but we could as we was explained everything that was covered in the plan. It was a very easy and quick process in getting our claim through too. Thank you. Reviewed on: 23rd September 2022

Easy & fair price

I shopped around a lot of insurance companies and quotes 5 years ago when we got a dog. The Insurance Emporium matched all my criteria and their annual price increases have been modest. I've had no reason to change provider. Reviewed on: 23rd September 2022

Amazing

Always very quick and helpful to respond Reviewed on: 23rd September 2022

Dog insurance

Been with emporium insurance for a few years now,price very competitive and insurance cover is exactly what we are looking for covers accidents and health conditions etc Reviewed on: 23rd September 2022

Smooth process every time

I have been using the insurance emporium, to insure my cats and dogs for a few years now and so far, so good. I’ve had to claim for my dogs epilepsy diagnosis, investigation and treatment and then when I informed them of my older dog passing away, I got a very sympathetic and helpful response and a very smooth process to end his insurance policy, without dragging things out. I have found the process of everything simple and smooth and have been very happy so far. Reviewed on: 23rd September 2022

Definitely recommend

Prompt decision and payout. Helpful and prompt when emailing with a question. Reviewed on: 23rd September 2022

Best Insurance Company!

When searching for a new Insurance Company for my rescue dog, Eddy, I found The Insurance Emporium. They have been fabulous! From getting a quote, to the cover I needed, everything was and has been easy. Highly recommended Reviewed on: 23rd September 2022

Pet ins

I've been wit the above insurance company for many years with no issues and would recommend them to anyone Reviewed on: 23rd September 2022

Best pet insurance

This is the best pet insurance I have ever had, great cover at a fantastic price. Highly recommended. Reviewed on: 23rd September 2022

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