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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Very fair price.

Purchase of insurance was easy, great value for money, would definitely recommend. Reviewed on: 23rd September 2022

Great customer service

Very polite, sympathetic and knowledgeable staff at the end of the phone. Always do what they say in a timely manner. Reviewed on: 23rd September 2022

Friendly Service

I needed Pet Insurance for my kittens and found The Insurance Emporium. I always do a lot of research and found that they are part of a long and trusted company Equine and Livestock Insurance Company Limited. Which is something i find gives me confidence when looking for cover for my pets. Reviewed on: 23rd September 2022

I wont swap !

I’ve been with this company now for a few years and I love the friendly approach honest deals and competitive prices. Reviewed on: 23rd September 2022

Incredible service. Super company

Setting up policy very easy which was good for me as I have never done this before and wanted the best for my horse. Staff reply to queries very quickly and are always polite and informative. Reviewed on: 23rd September 2022

Very Competitive Premiums

Have been with Emporium these last 3 years and always find when I shop around at renewal they remain very competitive against the other top Pet Insurers. This has been instrumental as to why I have stayed with Emporium. Reviewed on: 23rd September 2022

Great and efficient service

A fair price for a super service. They are always extremely helpful easy to talk to Reviewed on: 23rd September 2022

Great Pet Insurance

We never expected three claims to go through so quickly. The very completed the claim form and the monies were in our bank account very speedily. Reviewed on: 23rd September 2022

Always quick to answer the phone and sort any enquiries

When I have needed them they are there, they answer the phone quick and resolve any problems I have had with my dogs A star Reviewed on: 23rd September 2022

Outstanding Staff, Outstanding Service.

On the occasions I have contacted the staff they have been very helpful and dealt with my concerns efficiently. I would highly recommend them to Family and Friends. Reviewed on: 23rd September 2022

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