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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent insurance provider

Our dog had been severely unwell and had to be hospitalised for four days. Insurance emporium settles the claim quickly and efficiently and removed some of the stress Reviewed on: 23rd September 2022

Excellent service and product

Had to claim a few times for our late pet Labrador, and the service and payouts were absolutely brilliant. Reviewed on: 23rd September 2022

First Class Insurance

Our horse has had a couple of quite serious health problems over the last few years and every time The Insurance Emporium have paid for some expensive treatment to resolve the issues. I cannot recommend them highly enough. Reviewed on: 23rd September 2022

No problem pet insurance

After Polly's operation, easily claimed insurance with no problems despite her age. Reviewed on: 23rd September 2022

Very pleased

Very simple to renew, annually. Fortunately, I have not needed to claim so cannot say about that. But hope it’s a simple process Reviewed on: 23rd September 2022

support and care

When our dog was diagnosed with cancer, the service and support we received from the team was fantastic. Reviewed on: 23rd September 2022

Great value , honest and helpful

I wouldn’t use anyone else now as so helpful when I had an unwell pet and even advised me I wasn’t claiming where I could be ! Unfortunately I lost that pet and they sent a lovely email offering condolences. My other pets are insured with them now as I think they know our pets are our family ! Reviewed on: 23rd September 2022

Made it stress Free!!!

When we needed help and advice thats exactly what we got. Emporium brilliant Reviewed on: 23rd September 2022

Absolutely brilliant

They have always been kind and compassionate, and have answered my queries promptly. Reviewed on: 23rd September 2022

Excellent service

Great service & competitive prices . Had to claim & no hassle whatsoever Reviewed on: 23rd September 2022

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