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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

First Class Insurance

Our horse has had a couple of quite serious health problems over the last few years and every time The Insurance Emporium have paid for some expensive treatment to resolve the issues. I cannot recommend them highly enough. Reviewed on: 23rd September 2022

No problem pet insurance

After Polly's operation, easily claimed insurance with no problems despite her age. Reviewed on: 23rd September 2022

Very pleased

Very simple to renew, annually. Fortunately, I have not needed to claim so cannot say about that. But hope it’s a simple process Reviewed on: 23rd September 2022

support and care

When our dog was diagnosed with cancer, the service and support we received from the team was fantastic. Reviewed on: 23rd September 2022

Great value , honest and helpful

I wouldn’t use anyone else now as so helpful when I had an unwell pet and even advised me I wasn’t claiming where I could be ! Unfortunately I lost that pet and they sent a lovely email offering condolences. My other pets are insured with them now as I think they know our pets are our family ! Reviewed on: 23rd September 2022

Made it stress Free!!!

When we needed help and advice thats exactly what we got. Emporium brilliant Reviewed on: 23rd September 2022

Absolutely brilliant

They have always been kind and compassionate, and have answered my queries promptly. Reviewed on: 23rd September 2022

Excellent service

Great service & competitive prices . Had to claim & no hassle whatsoever Reviewed on: 23rd September 2022

Paws For Thought

In my dealings with The Insurance Emporium, I have always find them helpful, reliable and prompt with payments. I could not recommend them too highly. Reviewed on: 23rd September 2022

Efficient and friendly

Whenever we have needed to place a claim, Insurance Emporium have always processed the paperwork and payments quickly. The staff are very friendly and have been so helpful when I've needed to contact them. Reviewed on: 23rd September 2022

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