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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Really good service

Competitively priced and each time I make a claim it dealt with really quickly and paid into my account without any delays. Staff always very friendly and helpful when I have had to speak with someone. Reviewed on: 2nd September 2020

Two ponies in safe hands

GREAT COMPANY easy to insure and deal with Reviewed on: 2nd September 2020

Best I have found

Great price, great cover and great customer service! Reviewed on: 2nd September 2020

Great service and low cost.

I have been using Pet Emporium now for 2 years. Thankfully I have never had to use them for an emergency. The premiums are lower compared to other insurance companies, which is a plus. Whenever I have telephoned or emailed, the staff have always been friendly and helpful and queries are dealt with quickly. I don’t think I could recommend them enough. Reviewed on: 1st September 2020

Competitive Prices

Always ready to negotiate a price to keep my custom. Reviewed on: 1st September 2020

Always good value

I have found the insurance emporium to be fair in price every year. Even when checking comparison websites, the insurance emporium is still a better price for better cover for our cat. Reviewed on: 1st September 2020

Excellent

First class service, have had 2 claims recently both been very professionally handled, would recommend them 100% Reviewed on: 1st September 2020

Great Service!

Excellent service! Having an ill pet is very stressful and the thought of having to deal with paperwork can be too much, but The Insurance Emporium was great. Straightforward paperwork, liaised with our vet and claim processed quickly and without fuss. Reviewed on: 1st September 2020

Fantastic

Quick and easy process, great cover to a reasonable price! Reviewed on: 1st September 2020

Good value cover

Easy to purchase and meets my requirements. Friendly staff. Reviewed on: 1st September 2020

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