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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Easy and great value

Really easy to set up online. Great value for money. Reviewed on: 29th August 2020

Brilliant company

This company is kind and thoughtful Reviewed on: 29th August 2020

Amazing

The customer services are so helpful and friendly. The amount I have to pay for my 2 cats is amazing I switched to Emporium because of how reasonable it was. Highly recommended. Reviewed on: 29th August 2020

Excellent

Fast payout and friendly helpful people all my dogs have been insured with them and the premiums are very reasonable Reviewed on: 29th August 2020

Reasonable rates and great customer service

Always found them to be competitively priced against other providers and the customer service is excellent Reviewed on: 29th August 2020

Pet insurance

Excellent service with no hassle Reviewed on: 29th August 2020

Fantastic customer service

I’ve always found you so easy to contact and found everyone so customer focussed. Reviewed on: 29th August 2020

Simple

I needed to use my pet insurance the process was simple and easy.I had a query which was dealt with efficiently and in full. Reviewed on: 29th August 2020

Great customer service!

From the moment we submitted our claim online, we were kept up to date with the progress of says claim all the way through. The speed and efficiency with which it was dealt was amazing. Reviewed on: 29th August 2020

Horse insurance

Easy to deal with, quick response to claims. Reviewed on: 29th August 2020

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