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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Quick efficient service

Claim was processed quickly and efficiently Reviewed on: 5th August 2020

Brilliant service

I am so happy with how quickly and efficiently then dealt with my dogs case. After having cancer the last thing I would have needed was a fight with my insurance company to be paid back so I’m very very happy Reviewed on: 5th August 2020

You can rely on Insurance Emporium

Our cat was in hospital for 4 days and the Insurance Emporium took care of everything, they were so efficient and helpful Reviewed on: 5th August 2020

Good value policies. Friendly and efficient service.

I was so pleased with this company that I have now insured my second pet with them. We have unfortunately had to make a claim and this was handled with sensitivity and care. 10**********. Reviewed on: 5th August 2020

Horse insurance and security

Was so easy to get our insurance sorted. Online system easy and quick to following. Also had a query that was answered promptly and politely. Would thoroughly recommend. Reviewed on: 5th August 2020

Good and inexpensive

So far I’ve had no issues with it. Especially considering my cat is 15yrs old. Reviewed on: 4th August 2020

Good cover, reasonable price

The site was easy to use. It was the best price I could get for my older dog (11.5yrs) and my younger one (5 yrs), saving me around £30 on my previous insurance renewal amount. Cover better than previous policy as well Reviewed on: 4th August 2020

You get the best levels of cover for a very competitive price

Fortunately I haven't had to claim yet. But I chose Emporium based on reviews and the type of cover on offer and what is included. I found this policy gives me confidence and reassurance my Tomas is covered for all his needs. Reviewed on: 4th August 2020

Complete peace of mind

I’ve had 2 horses and my dog insured with Insurance Emporium and can’t recommend them highly enough. Very sadly I have had to claim on both horses policies. The lovely friendly staff made the stress of having very sick horses so much easier to have to deal with. Claims have been paid with no quibbles meaning my precious horses had the treatment they desperately needed but I’d not have been able to afford myself. Reviewed on: 4th August 2020

Easy to use and contact, luckily havent had to use claim yet and hope not to!

My sister has a policy with you too and unfortunately has had to claim but found the claims process smooth and claims team helpful Reviewed on: 4th August 2020

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