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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Loyal customer

I have been a customer for years now and always have a positive experience and good value for money Reviewed on: 4th September 2024

Really great service.

Really helpful staff that dealt with our claim quickly and effectively. Excellent! the process was clear and easy to use without making things difficult and the staff were happy to support where necessary. Reviewed on: 4th September 2024

Customer oriented

The switch to this insurance when my pet's cover ran out was very smooth, their website is user friendly and they are easy to contact if you have queries. Reviewed on: 2nd September 2024

Excellent support & customer care when needed

My dog Bella has had to have two cruciate ligament opperations and a heart ultrasound this year. The Insurance Emporium supported me throughout all of the treatments with excellent customer service & financial payment. This made this stressful time so much more bearable. thank you Emporium! Reviewed on: 31st August 2024

Good but lots of exclusions

Took a while to hear back and there were lots f 'exclusions' and limits on our policy Reviewed on: 30th August 2024

Fabulous service and price, every year

Fabulous service and price, every year Reviewed on: 30th August 2024

Excellent service easy to talk to very helpful

Excellent service easy to talk to very helpful Reviewed on: 28th August 2024

Excellent Service

The Insurance Emporium have been excellent is processing a claim made for my horse recently! Very fast and easy service to use and great value for money! I would highly recommend Reviewed on: 28th August 2024

My dog has cancer and you have been so helpful!

My dog has had broken teeth this year and now also has a diagnosis of cancer. I can't tell you how kind and helpful everyone I have spoken to at the Insurance Emporium has been. So kind and friendly, giving me exactly the information i needed but with warmth and good wishes. The cost of the insurance is so reasonable rated against the payments back and the service. Thank you! Reviewed on: 27th August 2024

A great insurance provider

The team has always been very helpful. They dealt with our case very sensitively. Unfortunately our cat of 16 years passed this year but before his passing a number of surgeries, investigations needed to be done. It was a very stressful time for our family but they were there and helped us through the process. Most items were covered anything which wasn’t was clearly stated in our policy. We know we did everything in Rocky’s case and The Insurance Emporium helped to make that possible. I’m grateful for the great customer service and smooth process of the claims service. Reviewed on: 27th August 2024

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