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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Excellent value

I have 2 dog insured through this company and cannot fault value for money. I have not made any claims as yet but would hope that they would be excellent should this occur. Reviewed on: 16th September 2024

OK but vet suspicious of company as they are slow payer

My three year old cat got run over and amongst other injuries had his jaw broken and had some vision problems. The local vet tried to patch him up, but realised it was too serious for them and reccomened that we have him seen by a specialist vet hospital. Luckily I had paid for a reasonably high level of annual cover ('Palladium Level' I think), as in the end, most of it got used up. On the plus side, The Insurance Emporium paid out for pretty much the whole amount I was claiming (they rejected one or two trivial things), and they paid me within a few weeks. On the minus side, the specialist said that since The Insurance Emporium was involved, they needed me to pay them up front, and claim back from The Insurance Emporium, as they said they had had problems getting prompt payment from them in the past. The bill was something like 4000 quid, so not something most people can just hand over and hope to be paid later, on the other hand, as I said, they did pay within a couple of weeks, and they did pay almost all of it. Reviewed on: 16th September 2024

Very easy to arrange, good policy at a very competit...

Very easy to arrange, good policy at a very competitive price Reviewed on: 16th September 2024

Good overall customer service.

Good overall customer service. I found the website clear and the telephone agent helpful. Reviewed on: 10th September 2024

Great price

I reviewed different companies and this one was the best price. My previous company had higher premiums. Reviewed on: 9th September 2024

Loyal customer

I have been a customer for years now and always have a positive experience and good value for money Reviewed on: 4th September 2024

Really great service.

Really helpful staff that dealt with our claim quickly and effectively. Excellent! the process was clear and easy to use without making things difficult and the staff were happy to support where necessary. Reviewed on: 4th September 2024

Customer oriented

The switch to this insurance when my pet's cover ran out was very smooth, their website is user friendly and they are easy to contact if you have queries. Reviewed on: 2nd September 2024

Excellent support & customer care when needed

My dog Bella has had to have two cruciate ligament opperations and a heart ultrasound this year. The Insurance Emporium supported me throughout all of the treatments with excellent customer service & financial payment. This made this stressful time so much more bearable. thank you Emporium! Reviewed on: 31st August 2024

Good but lots of exclusions

Took a while to hear back and there were lots f 'exclusions' and limits on our policy Reviewed on: 30th August 2024

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