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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

OK but vet suspicious of company as they are slow payer

My three year old cat got run over and amongst other injuries had his jaw broken and had some vision problems. The local vet tried to patch him up, but realised it was too serious for them and reccomened that we have him seen by a specialist vet hospital. Luckily I had paid for a reasonably high level of annual cover ('Palladium Level' I think), as in the end, most of it got used up. On the plus side, The Insurance Emporium paid out for pretty much the whole amount I was claiming (they rejected one or two trivial things), and they paid me within a few weeks. On the minus side, the specialist said that since The Insurance Emporium was involved, they needed me to pay them up front, and claim back from The Insurance Emporium, as they said they had had problems getting prompt payment from them in the past. The bill was something like 4000 quid, so not something most people can just hand over and hope to be paid later, on the other hand, as I said, they did pay within a couple of weeks, and they did pay almost all of it. Reviewed on: 16th September 2024

Loyal customer

I have been a customer for years now and always have a positive experience and good value for money Reviewed on: 4th September 2024

Really great service.

Really helpful staff that dealt with our claim quickly and effectively. Excellent! the process was clear and easy to use without making things difficult and the staff were happy to support where necessary. Reviewed on: 4th September 2024

Customer oriented

The switch to this insurance when my pet's cover ran out was very smooth, their website is user friendly and they are easy to contact if you have queries. Reviewed on: 2nd September 2024

Excellent support & customer care when needed

My dog Bella has had to have two cruciate ligament opperations and a heart ultrasound this year. The Insurance Emporium supported me throughout all of the treatments with excellent customer service & financial payment. This made this stressful time so much more bearable. thank you Emporium! Reviewed on: 31st August 2024

Good but lots of exclusions

Took a while to hear back and there were lots f 'exclusions' and limits on our policy Reviewed on: 30th August 2024

Fabulous service and price, every year

Fabulous service and price, every year Reviewed on: 30th August 2024

Excellent service easy to talk to very helpful

Excellent service easy to talk to very helpful Reviewed on: 28th August 2024

Excellent Service

The Insurance Emporium have been excellent is processing a claim made for my horse recently! Very fast and easy service to use and great value for money! I would highly recommend Reviewed on: 28th August 2024

My dog has cancer and you have been so helpful!

My dog has had broken teeth this year and now also has a diagnosis of cancer. I can't tell you how kind and helpful everyone I have spoken to at the Insurance Emporium has been. So kind and friendly, giving me exactly the information i needed but with warmth and good wishes. The cost of the insurance is so reasonable rated against the payments back and the service. Thank you! Reviewed on: 27th August 2024

A great insurance provider

The team has always been very helpful. They dealt with our case very sensitively. Unfortunately our cat of 16 years passed this year but before his passing a number of surgeries, investigations needed to be done. It was a very stressful time for our family but they were there and helped us through the process. Most items were covered anything which wasn’t was clearly stated in our policy. We know we did everything in Rocky’s case and The Insurance Emporium helped to make that possible. I’m grateful for the great customer service and smooth process of the claims service. Reviewed on: 27th August 2024

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