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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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The Insurance Emporium Pet Insurance reviews (5994)

Friendly and helpful UK based staff.

Friendly and helpful UK based staff. Competitive premium for cover offered. Website easy to navigate and user friendly. Reviewed on: 30th July 2024

Ive had several pets insured with Emporium and they...

Ive had several pets insured with Emporium and they have never failed me or my pets. Excellent service always Reviewed on: 30th July 2024

Great value for money and covers everything I need f...

Great value for money and covers everything I need for my pet cat. Reviewed on: 30th July 2024

Faultless from start to finish

Having used this company for a number of years I would not go anywhere else prompt processing of claims in an efficient and timely manner …. Customer service staff friendly and helpful faultless Reviewed on: 30th July 2024

I have been with The Insurance Emporium for a number...

I have been with The Insurance Emporium for a number of years and always found them to be excellent Reviewed on: 30th July 2024

We’ve had a struggle with an issue for our little we...

We’ve had a struggle with an issue for our little westie and the insurance policy covered most of thr procedures for her. We cannot fault them because we couldn’t have done these investigations without having our policy with them. Thank you! Reviewed on: 30th July 2024

Help through sad times

Have had two of my horses insured with them and sadly have had to claim and one of my horses had to be pts . They were very helpful and sympathetic and I felt at ease talking to staff in what was a very sad situation Reviewed on: 30th July 2024

Good to deal with when making changes to my policy b...

Good to deal with when making changes to my policy but of course charged for it! Reviewed on: 30th July 2024

Excellent service

Excellent service so easy I will recommend to everyone. Reviewed on: 30th July 2024

Excellent customer service

Left comment re different price for my two puppies from same litter. They rang me and sorted it out for me as I had made an error on the second form. Excellent customer service Reviewed on: 30th July 2024

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