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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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The Insurance Emporium Pet Insurance reviews (5994)

Very fast claim and good communication

Very fast claim and good communication Reviewed on: 30th July 2024

My first dog

I have been lucky enough not have to use the insurance but it’s nice to know it’s there if I need to Reviewed on: 30th July 2024

never any problems, great company to deal with.

never any problems, great company to deal with. Reviewed on: 30th July 2024

Quick response and dealt directly with vet

Quick response and dealt directly with vet Reviewed on: 30th July 2024

Two claims - no problems

I have unfortunately had to make two claims for my spaniel, Jack. Both went without a hitch and he is all good now. Reviewed on: 30th July 2024

Always helpful and compassionate.

Always helpful and compassionate. Claims have been dealt with in a reasonable time Reviewed on: 30th July 2024

Good customer service

Good customer service is key. So far no claims but a person picks up the phone. Reviewed on: 30th July 2024

Customer support is amazing

Customer support is amazing and never any issues with claims Reviewed on: 30th July 2024

Efficient, friendly service when I need to contact t...

Efficient, friendly service when I need to contact them regarding my dogs' health needs Reviewed on: 30th July 2024

Communication is minimum and excellent.

Communication is minimum and excellent. There is never a constant harassment of emails. Phone communication is polite and to the point. Great company to know that they are always there for me whenever I need them on hand. Reviewed on: 30th July 2024

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