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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
Nick 's avatar
Nick
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

We’ve had a struggle with an issue for our little we...

5
We’ve had a struggle with an issue for our little westie and the insurance policy covered most of thr procedures for her. We cannot fault them because we couldn’t have done these investigations without having our policy with them. Thank you! Reviewed on: 30th July 2024
Felicia's avatar
Felicia

Help through sad times

5
Have had two of my horses insured with them and sadly have had to claim and one of my horses had to be pts . They were very helpful and sympathetic and I felt at ease talking to staff in what was a very sad situation Reviewed on: 30th July 2024
Susan m's avatar
Susan m

Good to deal with when making changes to my policy b...

4
Good to deal with when making changes to my policy but of course charged for it! Reviewed on: 30th July 2024
Lisa I's avatar
Lisa I

Excellent service

5
Excellent service so easy I will recommend to everyone. Reviewed on: 30th July 2024
Sharon W's avatar
Sharon W

Excellent customer service

5
Left comment re different price for my two puppies from same litter. They rang me and sorted it out for me as I had made an error on the second form. Excellent customer service Reviewed on: 30th July 2024
Michele B's avatar
Michele B

Very fast claim and good communication

5
Very fast claim and good communication Reviewed on: 30th July 2024
Rachel W's avatar
Rachel W

My first dog

5
I have been lucky enough not have to use the insurance but it’s nice to know it’s there if I need to Reviewed on: 30th July 2024
Lorraine 's avatar
Lorraine

never any problems, great company to deal with.

5
never any problems, great company to deal with. Reviewed on: 30th July 2024
william woodward's avatar
william woodward

Quick response and dealt directly with vet

5
Quick response and dealt directly with vet Reviewed on: 30th July 2024
Carl I's avatar
Carl I

Two claims - no problems

5
I have unfortunately had to make two claims for my spaniel, Jack. Both went without a hitch and he is all good now. Reviewed on: 30th July 2024
Jane F's avatar
Jane F

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