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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Always helpful and compassionate.

Always helpful and compassionate. Claims have been dealt with in a reasonable time Reviewed on: 30th July 2024

Good customer service

Good customer service is key. So far no claims but a person picks up the phone. Reviewed on: 30th July 2024

Customer support is amazing

Customer support is amazing and never any issues with claims Reviewed on: 30th July 2024

Efficient, friendly service when I need to contact t...

Efficient, friendly service when I need to contact them regarding my dogs' health needs Reviewed on: 30th July 2024

Communication is minimum and excellent.

Communication is minimum and excellent. There is never a constant harassment of emails. Phone communication is polite and to the point. Great company to know that they are always there for me whenever I need them on hand. Reviewed on: 30th July 2024

Efficient and caring company

Excellent caring company to deal with Reviewed on: 30th July 2024

I have 4 horses and 2 dogs for the last 5years and I...

I have 4 horses and 2 dogs for the last 5years and I am very happy with the service Reviewed on: 30th July 2024

Happy Customer

Insured my animals with them for around 15 years always professional and excellent customer service. Reviewed on: 30th July 2024

straight forward Inurance with The Insurance Emporium.

We have had insurance for our two cats with The Insurance Emporium for years now and they have been very supportive: I would say excellent value and always process the claims quickly with minimal fuss: Reviewed on: 30th July 2024

Any time I had a question the staff on the phone wer...

Any time I had a question the staff on the phone were quick to respond and very friendly Reviewed on: 30th July 2024

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