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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Great service.

Great service. Great price. Easy to apply for pet insurance. Followed a recommendation from another customer. Reviewed on: 30th July 2024

More approachable than many other faceless insurers

More approachable than many other faceless insurers Reviewed on: 30th July 2024

Friendly and helpful UK based staff.

Friendly and helpful UK based staff. Competitive premium for cover offered. Website easy to navigate and user friendly. Reviewed on: 30th July 2024

Ive had several pets insured with Emporium and they...

Ive had several pets insured with Emporium and they have never failed me or my pets. Excellent service always Reviewed on: 30th July 2024

Great value for money and covers everything I need f...

Great value for money and covers everything I need for my pet cat. Reviewed on: 30th July 2024

Faultless from start to finish

Having used this company for a number of years I would not go anywhere else prompt processing of claims in an efficient and timely manner …. Customer service staff friendly and helpful faultless Reviewed on: 30th July 2024

I have been with The Insurance Emporium for a number...

I have been with The Insurance Emporium for a number of years and always found them to be excellent Reviewed on: 30th July 2024

We’ve had a struggle with an issue for our little we...

We’ve had a struggle with an issue for our little westie and the insurance policy covered most of thr procedures for her. We cannot fault them because we couldn’t have done these investigations without having our policy with them. Thank you! Reviewed on: 30th July 2024

Help through sad times

Have had two of my horses insured with them and sadly have had to claim and one of my horses had to be pts . They were very helpful and sympathetic and I felt at ease talking to staff in what was a very sad situation Reviewed on: 30th July 2024

Good to deal with when making changes to my policy b...

Good to deal with when making changes to my policy but of course charged for it! Reviewed on: 30th July 2024

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