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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Good service and efficient

I've used The Insurance Emporium for my pet cat for a few years now and not had any trouble, and when I've used their customer service they've been able to get things sorted quickly. Reviewed on: 2nd August 2020

Always had good, helpful service.

It's hard to find a company that will insure older pets. I have had several dealings with Insurance Emporium and have found them very helpful and understanding of the customer needs. Reviewed on: 2nd August 2020

Very Fast and efficient

On submitting a claim they were very fast and efficient in processing my claim. Reviewed on: 2nd August 2020

Fantastic service

Made a claim with my insurers, have used differed insurers previously and had a hard time getting a claim paid. But the insurance emporium made it so easy, claim for is accessible, they responded swiftly and had good timelines, and paid out within only a week of sending the documents. It made the whole situation much less stressful and I would absolutely (and do) recommend them to my friends and family. Reviewed on: 2nd August 2020

Easy to set up, great price

Good product, great price and excellent customer service and advice. Reviewed on: 2nd August 2020

Very good

The company helpfully and good system Reviewed on: 2nd August 2020

Great price

Having shopped around I was impressed by the level of cover given for the price. Reviewed on: 1st August 2020

Quick and easy claim process

I had to claim on my pet insurance. The first time I’ve ever had to do it. The whole process was done very efficiently and my claim was paid quickly. I have re-insured since as the customer service is excellent. Premium competitive too. Reviewed on: 1st August 2020

Great

no hassle and made a claim and company has been faultless Reviewed on: 1st August 2020

Simple easy friendly personable service

First time for me with my new horses found most insurers wanted to call you in office hours which does not suit me at all working long hours in meetings etc. This service was easy and straight forward to do making my customer journey a pleasurable experience. Its important to ensure your business has a modern approach where systems work and are easy to follow. This was perfect well done Reviewed on: 1st August 2020

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