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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Faultless from start to finish

Having used this company for a number of years I would not go anywhere else prompt processing of claims in an efficient and timely manner …. Customer service staff friendly and helpful faultless Reviewed on: 30th July 2024

I have been with The Insurance Emporium for a number...

I have been with The Insurance Emporium for a number of years and always found them to be excellent Reviewed on: 30th July 2024

We’ve had a struggle with an issue for our little we...

We’ve had a struggle with an issue for our little westie and the insurance policy covered most of thr procedures for her. We cannot fault them because we couldn’t have done these investigations without having our policy with them. Thank you! Reviewed on: 30th July 2024

Help through sad times

Have had two of my horses insured with them and sadly have had to claim and one of my horses had to be pts . They were very helpful and sympathetic and I felt at ease talking to staff in what was a very sad situation Reviewed on: 30th July 2024

Good to deal with when making changes to my policy b...

Good to deal with when making changes to my policy but of course charged for it! Reviewed on: 30th July 2024

Excellent service

Excellent service so easy I will recommend to everyone. Reviewed on: 30th July 2024

Excellent customer service

Left comment re different price for my two puppies from same litter. They rang me and sorted it out for me as I had made an error on the second form. Excellent customer service Reviewed on: 30th July 2024

Very fast claim and good communication

Very fast claim and good communication Reviewed on: 30th July 2024

My first dog

I have been lucky enough not have to use the insurance but it’s nice to know it’s there if I need to Reviewed on: 30th July 2024

never any problems, great company to deal with.

never any problems, great company to deal with. Reviewed on: 30th July 2024

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