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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Excellent service

Excellent service so easy I will recommend to everyone. Reviewed on: 30th July 2024

Excellent customer service

Left comment re different price for my two puppies from same litter. They rang me and sorted it out for me as I had made an error on the second form. Excellent customer service Reviewed on: 30th July 2024

Very fast claim and good communication

Very fast claim and good communication Reviewed on: 30th July 2024

My first dog

I have been lucky enough not have to use the insurance but it’s nice to know it’s there if I need to Reviewed on: 30th July 2024

never any problems, great company to deal with.

never any problems, great company to deal with. Reviewed on: 30th July 2024

Quick response and dealt directly with vet

Quick response and dealt directly with vet Reviewed on: 30th July 2024

Two claims - no problems

I have unfortunately had to make two claims for my spaniel, Jack. Both went without a hitch and he is all good now. Reviewed on: 30th July 2024

Always helpful and compassionate.

Always helpful and compassionate. Claims have been dealt with in a reasonable time Reviewed on: 30th July 2024

Good customer service

Good customer service is key. So far no claims but a person picks up the phone. Reviewed on: 30th July 2024

Customer support is amazing

Customer support is amazing and never any issues with claims Reviewed on: 30th July 2024

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