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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

A fantastic insurance provided

I have never had a better experience with an insurance company. So reliable, understanding and proactive. My claims for vet bills were dealt with so efficiently and professionally, a great relief when I Reviewed on: 31st July 2020

I found switching to Emporium pet insurance easy and efficient.

Emporium was recommended to us by a friend. We have not been disappointed. They are competitive With their cost without losing their high standard of customer care. Reviewed on: 31st July 2020

Excellent

Excellent value for our little Cob pony. This insurance covers everything we need and would definitely recommend to my friends. Reviewed on: 31st July 2020

Always there

When our little Brutus fell poorly several weeks ago, the staff at Insurance Emporium couldn’t be more helpful if they tried. We have 8 cats and 2 dogs in the house. All our pets are insured as you just never know. Clearly I’m a risk averse person. It’s so reassuring to know that there are insurance companies who give you a value for money policy and don’t rip you off. Reviewed on: 31st July 2020

Always recommend the insurance emporium

We have used pet insurance emporium as the reviews were good. I am extremely grateful and pleased with all aspects of the service I have received during My time with them. Reviewed on: 31st July 2020

Best price and consistent value over time

We have very low maintenance cats but like to have insurance just in case and The Insurance Emporium have consistently provided an inexpensive policy for both of them and the communication has been good. Thank you for a good service! Reviewed on: 31st July 2020

Piece of Mind

Fortunately, I haven't had to claim but I have the piece of mind that you will be here for me if I need you. Reviewed on: 31st July 2020

Affordable priced pet insurance.

Always helpful when dealing with insurance quote and set up. Helpful when dealing with a claim. When insurance renewal after making a claim, there is a minimal increase, unlike other major pet insurance companies. The payment monthly option is the one we went for as it gives you a good level of cover every month Reviewed on: 31st July 2020

Amazing really helpful, supportive and understanding

They have been amazing with the horses i have had insured and brilliant with my dog who needed surgery, great support. Reviewed on: 31st July 2020

Best Customer Service

Having pet insurance for over 20 years, I am in the position to be able to compare my experience of dealing with a number of pet insurance providers. The Insurance Emporium have provided first class customer service, fully inclusive cover at highly competitive prices, and a friendly and professional team of representatives who have addressed and resolved a number of queries quickly, with my needs in mind. I have no hesitation in recommending them to friends and family, and I hope to keep them as my pets insurance provider for years to come! Reviewed on: 31st July 2020

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