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The Insurance Emporium: Pet insurance reviews

4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

A trusted company which pays out

5
I’ve had good experience of The Insurance Emporium. They’ve paid out no questions asked when I made a claim. My dog was on regular medication again no quibbles with paying out each time. A range of cover to suit different budgets. A pleasure to deal with. Reviewed on: 30th July 2020

Horse Insurance

5
Simple to use site. Easy to tailor the insurance to suit your needs. Always gets the best price for exactly what you need. No need to spend hours each year trying to find the best insurance, just leave it to, Emporium. Reviewed on: 30th July 2020

Great Service and Value for Money

5
Choose this insurer after a bad experience with another company. Immediately found a great product backed by excellent service and a good price. Reviewed on: 30th July 2020

Always easy to deal with

5
Great for dog insurance. Extensive cover, including while abroad, for a very competitive price. Reviewed on: 30th July 2020

Very competitive price and good cover and service.

5
I couldn’t believe how much cheaper the emporium was compared to my previous pet insurer. I wasn’t exactly sure the cover would work. Unfortunately during that year my beloved dog became very ill and with no chance of recovery had to be put to sleep. My policy covered all I could expect with no fuss or hassle. Just what you need at such an emotional time. Highly recommend. Reviewed on: 30th July 2020

Very helpful and friendly

5
Best price for pet insurance never had any problems with the company Reviewed on: 30th July 2020

My cats insurance

5
Not used you in any way yet one of my cats was sick which cost me 65 pounds but i didnt claim as i find most insurance companies dont like it when people claim Reviewed on: 30th July 2020

Expertise at the end of the phone

5
We had to make a claim for our beloved pooch, the staff were very understanding, made the process quick, easy and painless. Top marks from us and all at a great price too. Reviewed on: 30th July 2020

Fantastic

5
They were quick on the ball, excellent service and price. Reviewed on: 30th July 2020

low cost and good customer service

5
easy to buy and add pets to the policy and when I needed to claim from them there were no problems. All paid to the vet directly Reviewed on: 30th July 2020

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