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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Great value and excellent service

I have had lots of pets over the years. The premiums with The Insurance Emporium are very competitive, and they have always reimbursed my vet bills. I think they are excellent, and I always recommend them in my Facebook groups where pet owners are asking for help on which insurance company to choose. Reviewed on: 30th July 2024

our dog sabre just been diagnosed with arthritis.

our dog sabre just been diagnosed with arthritis, emporium was quick and efficient with dealing with the claim and on going claim for meds. very quick with paying out straight to bank account. been amazing. Reviewed on: 30th July 2024

Very straight forward products, good, clear communic...

Very straight forward products, good, clear communications and great value for money. Reviewed on: 30th July 2024

Multiple pets multiple policies, competitive and exc...

Multiple pets multiple policies, competitive and excellent customer service. Never a days hassle and unfortunately we have used them a lot with our sickly babies. No chance we are ever going elsewhere, customer for life ... Reviewed on: 30th July 2024

Always easy and quick to deal with

Always easy and quick to deal with Reviewed on: 30th July 2024

Very easy to fill in information on forms.

Very easy to fill in information on forms, straight forward and easy to go through the process of getting pet insurance. Will use again when new cat arrives next week. Reviewed on: 30th July 2024

Paid quickly when we put in a claim

Paid quickly when we put in a claim Reviewed on: 30th July 2024

I had no issues making a claim for my cat.

I had no issues making a claim for my cat. The vet filled out the claim form and we received payment shortly after that. I was expecting the price of my renewal to much higher after making a claim but it was a few pounds different. Great service Reviewed on: 30th July 2024

Easy to contact easy to speak to , the insurance emp...

Easy to contact easy to speak to , the insurance emporium kept in contact with me by phone was always polite and helpful and clear and correct.the insurance emporium made payment on insurance in a reasonably good time . Thank you for being there for us. Reviewed on: 30th July 2024

No hassle experience when we had to make a claim.

No hassle experience when we had to make a claim. Reviewed on: 30th July 2024

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