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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent Customer Service and response times

Fast response times, efficient service and great customer service Reviewed on: 2nd August 2019

Pet Insurance Claim

Claim went smoothly, kept up-to-date with progress. Overall a good experience. Reviewed on: 2nd August 2019

Hassle Free

Everything went without a hitch, reimbursement received within 2 weeks Reviewed on: 2nd August 2019

Fantastic!

I was pleasantly surprised how quickly The Insurance Emporium dealt with my claim. Within just a few days of receiving my claim form, I received an email saying the funds had been transferred to my account. A completely painless process! Definitely would recommend to family and friends. Thank you! Reviewed on: 1st August 2019

Good

Very positive that I was kept up to date regularly about my claim. Every step I received an email. Reviewed on: 1st August 2019

Absolutely brilliant!

Everything was dealt with swiftly and smoothly with no problems at all. Definitely reccomend! Reviewed on: 1st August 2019

Perfect! Paid out quickly -no bother

They paid my vet bill quickly and without and issues. Couldn't fault them! Reviewed on: 1st August 2019

Making a claim

I submitted a claim and it was paid out withing 7 working days which is fantastic. Reviewed on: 1st August 2019

easy and efficient

Really easy and straight forward to make a claim and really good customer service always ready to help. Reviewed on: 31st July 2019

pet claim

Great price for what i wanted,quick payout and great communication from beginning to end of my claim thankyou Reviewed on: 31st July 2019

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