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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Best low budget insurer

I found them through a comparison site and they had the lowest premiums by a long way. While there is less offered I still this was the best value when considering my budget. It was easy to purchase and set up. Reviewed on: 22nd July 2024

Very helpful customer service.

Very helpful customer service. Excellent price. Reviewed on: 21st July 2024

Good all round policies

Always received good customer service, online account management and stress free claims process with prompt policy payout. Reviewed on: 21st July 2024

I’ve only had to claim on my insurance once a couple...

I’ve only had to claim on my insurance once a couple of years ago, but when I did the service I got was prompt and professional. Reviewed on: 21st July 2024

Why would I leave?

I've been with Emporium for a few years now and have never experienced any difficulty making my claims. Reviewed on: 19th July 2024

Very helpful staff.

Very helpful staff. Dealt with my issues straight away. Reviewed on: 19th July 2024

Good insurance backed up with helpful customer service.

Straightforward claims are easy to submit, print out the form, fill it in, take it to your vet and they do the rest. Using the helpline is a blessing, if you have a problem or query, I have always received friendly and helpful advice. Reviewed on: 19th July 2024

Pet Insurance

We have Pet Insurance for our dog. The policy covered emergency surgery and covers his ongoing rehabilitation, acupuncture and laser therapy. Customer service is always helpful and efficient whenever I have to call them. The policy is not cheap but it's still competitive and it gives us peace of mind insuring with a reputable insurance company. Reviewed on: 19th July 2024

Great pet insurance

I have had 4 dogs insured with them and the claims have all been settled quickly. The cover they offer is greater than others I have looked at. Reviewed on: 18th July 2024

Super insurance providers

Whenever I've phoned and had a question about something the person on the other side is always very polite and helpful. Also very knowledgeable which helps. Reviewed on: 17th July 2024

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