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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Always polite & knowledgeable.

Always polite & knowledgeable. Any issues or claims resolved quickly. Reviewed on: 12th July 2024

Great to talk to.Great company

Great to talk to. Good product and quick and easy to make a claim Reviewed on: 11th July 2024

Great service, value for moey

My Staffie, Charlie, has issued with arthritis, his liver,among other things. His claims are always handled by my vets, and are always paid promptly. I need to pay an excess, but the policy is still good value for money. Reviewed on: 11th July 2024

Competitive price for very satisfactory insurance co...

Competitive price for very satisfactory insurance cover and a straightforward claims process. Reviewed on: 11th July 2024

Friendly, easy to deal with and not a high renewal

I have been with my previous insurance for years then it was renewal time and was hiked up, then changes to these guys and had to claim for first time ever, they were really easy to deal with then renewal came and wasn’t much higher and I called to change details and i was given another discount so fantastic now have 3 policy’s with them Reviewed on: 11th July 2024

I've only had to use them once for my dog thankfully...

I've only had to use them once for my dog thankfully but there was no fuss and everything as covered. Reviewed on: 11th July 2024

Friendly staff and helpful!

Whenever I have contacted the insurance emporium at the renewal period, they are super friendly and helpful. They understand you want the best for your pets. Reviewed on: 11th July 2024

Very helpful through a claim and efficient

Very helpful through a claim and efficient Reviewed on: 11th July 2024

We’ve had multiple dogs covered by this company, aft...

We’ve had multiple dogs covered by this company, after a claim we’ve always been repaid promptly , customer service is most efficient ….will continue to promote if asked which company I use ….justdogs Reviewed on: 11th July 2024

excellent value pet insurance

Easy to use website,excellent value pet insurance for my 11 year old Labrador. Previous insurer increased the premium substantially because my dog is now over 10 years old (never claimed for any anything) Reviewed on: 11th July 2024

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