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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Have found them helpful, professional and prompt

I have two dogs. Have had one claim which was settled promptly and professionally. One insurance has been renewed this year and only increased by £6.00 - which is excellent. The other not due yet and that is the one I had the claim on - so I am waiting to see. The always send full information, are easy to contact and I have recommended to many other dog owners. Reviewed on: 12th July 2024

We’re very understanding when we didn’t realise our...

We’re very understanding when we didn’t realise our pet insurance hadn’t renewed due to a new card being issued by our bank, continued our cover with no break. Reviewed on: 12th July 2024

Emporium is the best value for money for pet insurance!

Emporium is the best value for money for pet insurance! I’ve never experienced any issues or high annual rises. Reviewed on: 12th July 2024

Good price, very quick to sign up.

Good price, very quick to sign up. Had no claim yet. Reviewed on: 12th July 2024

Prompt and no quibbles

So far I had no quibbles with my claims for pet insurance (horse) and the handling of claims has been prompt and professional. Reviewed on: 12th July 2024

Great All Round Service.

Been insured with them for a few years and never had any issue with them. Always been very helpful Reviewed on: 12th July 2024

Good Quality

I got my pet insurance since few years never have any problem and customer service is very kind! Reviewed on: 12th July 2024

Quick claim management.

All claims have been dealt with quickly. Any questions are answered promptly and the service is top notch. My premiums have hardly changed, even though my dog has been insured for a few years and claims have been made. This means I can stay with a company I know and trust as it is still affordable. Reviewed on: 12th July 2024

Always polite & knowledgeable.

Always polite & knowledgeable. Any issues or claims resolved quickly. Reviewed on: 12th July 2024

Great to talk to.Great company

Great to talk to. Good product and quick and easy to make a claim Reviewed on: 11th July 2024

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