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The Insurance Emporium: Pet insurance reviews

4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

5
When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Good company to deal with

5
They answer calls quickly. Needed to inform them of my pet's health conditions and make a claim. Call handler was friiendly, knowledgeable answered my questions and good value for money. Have recommended them to friends. Reviewed on: 10th July 2024

Reasonable priced insurance.

5
Reasonable priced insurance. They have settled claims promptly with no quibble Reviewed on: 10th July 2024

Very easy to navigate the website to get a quote and...

5
Very easy to navigate the website to get a quote and the price was brilliant. The policy itself is also great Reviewed on: 10th July 2024

I'm indebted for their help with my dog's vet bills

5
I found The Insurance Emporium had a good choice of policies for my dog insurance, all clearly explained and reasonably priced. I was pleased with my choice, and hoped I had chosen the necessary cover. My dog was diagnosed with cancer, and needed two operations, which was a shock. Vet bills are ridiculously expensive these days, and this was such a worry. The Insurance Emporium were fantastic. Making a claim and dealing with them was so straight forward. Their customer service team were helpful and friendly. My dog was covered for the treatment she needed, and my claim was settled quickly and without fuss. I was so relieved and grateful for their help, and am so glad I had made the right choice to have my dog insured with The Insurance Emporium. My dog is happy too, and recovering very well, bless her. Reviewed on: 10th July 2024

Acted incredibly well and I was very impressed with...

5
Acted incredibly well and I was very impressed with the way things were handled. Reviewed on: 10th July 2024

The best!

5
Always very helpful, they reply immediately and their prices are definitely the best. Reviewed on: 10th July 2024

Best value money wise and cover for my cat

5
Best value money wise and cover for my cat Reviewed on: 10th July 2024

Worry free without question

5
Clyde my 6yr old cat had to go for investigations and surgery this year and the process of claiming on insurance was straight forward and was sorted so quickly. During a time of worry and stress was a huge weight off. Reviewed on: 10th July 2024

Had exactly the cover I was looking for, CS team ans...

5
Had exactly the cover I was looking for, CS team answered the queries I had with a friendly and approachable manner Reviewed on: 10th July 2024

Great value

5
They provided a very good quote and the cover was good too. Haven't put them to the test though - no claims so far. Reviewed on: 10th July 2024

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