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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Easy to contact & claims processed quickly

Easy to contact & claims processed quickly Reviewed on: 10th July 2024

Excellent claim handling.

Excellent claim handling. Everything was explained and handled quickly and professionally, I didn't have to ask about any stage, all done easily and rapidly. Reviewed on: 10th July 2024

They are amazing , never have an issue on my claims...

They are amazing , never have an issue on my claims and they pay so quickly, they take away the stress Reviewed on: 10th July 2024

Excellent service

My dog had to have a number of operations due to a grass seed & I got paid out without any complications. Excellent service. Reviewed on: 10th July 2024

I’ve been a customer of theirs for years, never let...

I’ve been a customer of theirs for years, never let me down. Quick on line claim forms and you can easily speak to a human on the telephone for advice. They pay out very quickly which helps especially if you pay vet bills by credit card, as you get pay out before interest is added. Yes there is a deduction but that is explained clearly and it’s not that much. The premium is very competitive to many company’s especially some of the ones that wriggle out of paying up. I’ve claimed many times and never been denied with the insurance emporium Reviewed on: 10th July 2024

Good company to deal with

They answer calls quickly. Needed to inform them of my pet's health conditions and make a claim. Call handler was friiendly, knowledgeable answered my questions and good value for money. Have recommended them to friends. Reviewed on: 10th July 2024

Reasonable priced insurance.

Reasonable priced insurance. They have settled claims promptly with no quibble Reviewed on: 10th July 2024

Very easy to navigate the website to get a quote and...

Very easy to navigate the website to get a quote and the price was brilliant. The policy itself is also great Reviewed on: 10th July 2024

I'm indebted for their help with my dog's vet bills

I found The Insurance Emporium had a good choice of policies for my dog insurance, all clearly explained and reasonably priced. I was pleased with my choice, and hoped I had chosen the necessary cover. My dog was diagnosed with cancer, and needed two operations, which was a shock. Vet bills are ridiculously expensive these days, and this was such a worry. The Insurance Emporium were fantastic. Making a claim and dealing with them was so straight forward. Their customer service team were helpful and friendly. My dog was covered for the treatment she needed, and my claim was settled quickly and without fuss. I was so relieved and grateful for their help, and am so glad I had made the right choice to have my dog insured with The Insurance Emporium. My dog is happy too, and recovering very well, bless her. Reviewed on: 10th July 2024

Acted incredibly well and I was very impressed with...

Acted incredibly well and I was very impressed with the way things were handled. Reviewed on: 10th July 2024

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