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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium Pet Insurance reviews (5994)

Review of the The Insurance Emporium, Pet Insurance:

Fabulous service and price, every year

Fabulous service and price, every year Reviewed on: 30th August 2024

brilliant company!!

i have my dog insured with yourselves and have done for 4 years now. Your company have been brilliant - great customer service, good value for money and very quick to pay out. have recommended to my friends and they have switched to insurance emporium Reviewed on: 22nd August 2024

Great value for money, friendly on the phone .

I haven’t had to use them for a claim yet, but value for money is the cheapest I’ve found for my cats, when you ring to ask something or change something they are very friendly and I can understand them. Reviewed on: 22nd August 2024

Horse insurance

Both my horses are insured with The Insurance Emporium. I have had to make a claim for one of my horses. Whenever I have phoned, they have been incredibly helpful, they keep in touch and explained the whole claim process to me. Great communication and very helpful staff. Many thanks!! Reviewed on: 22nd August 2024

Great Customer Service

Easy online claim process. Online portal is great and easy to use. When I have had to call, friendly helpful staff who are happy to help. Great customer service. Reviewed on: 21st August 2024

Good value price and no steep increases

Great price and no steep increases Reviewed on: 21st August 2024

I have always had a straightforward experience with...

I have always had a straightforward experience with no faff or delays. Reviewed on: 21st August 2024

I have all my animals on this insurance

I have all my animals on this insurance Reviewed on: 21st August 2024

alway easy to deal with

always very easy to deal with competative and fair Reviewed on: 21st August 2024

Simple, reasonable, effective insurance for my dog a...

Simple, reasonable, effective insurance for my dog and horse. Website makes it straightforward. What’s not to like. Reviewed on: 21st August 2024

Vet fees for dog.

Claimed for treatment for ann injury my dog sustained from an attack by another dog. I had to submit a report of the incident but they paid out with no quibbles. Didn’t cover out of hours treatment unfortunately. Reviewed on: 21st August 2024

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