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The Insurance Emporium: Pet insurance reviews

4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
Nick 's avatar
Nick

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great service

5
The staff are always very helpful and friendly when I have had a query and all my claims have been settled promptly Reviewed on: 10th July 2024

Very helpful customer service and value for money as...

5
Very helpful customer service and value for money as a product. Very reassuring when going through a bad illness with my cat. Reviewed on: 10th July 2024

EXCELLENT company

5
ALL of my dogs are insured with this company Reviewed on: 10th July 2024

Excellent customer service

5
My cat had a suspected tumour and when I called with queries about how to claim, the customer service agent was fantastic - she was so caring and genuinely concerned about Flossi. Reviewed on: 10th July 2024

Really quick at paying out.

5
Really quick at paying out. Great customer service. Very helpful and polite. Reviewed on: 10th July 2024

Very good value horse insurance.

4
Very good value horse insurance. No problem with claim due to an injury sustained in the field. Reviewed on: 10th July 2024

Quick and easy to get a quotation

5
Quick and easy to get a quotation and once I proceeded I received an email and my documents very quickly. Very good value for money. Reviewed on: 10th July 2024

Simple claims process, easy renewals process

4
Simple claims process, easy renewals process Reviewed on: 10th July 2024

The Insurance Emporioum have been excellent in deali...

5
The Insurance Emporioum have been excellent in dealing with our claims and have explained in great detail when we asked for information regarding any shortfall The settlements are fairly quick Reviewed on: 10th July 2024

Very straight forward process for gaining insurance

4
Very straight forward process for gaining insurance Reviewed on: 10th July 2024

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