Write a review

Newsletter

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

View other The Insurance Emporium products

4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

The Insurance Emporium Pet insurance reviews (5995)

Claimed and the process was so smooth

Claimed and the process was so smooth Reviewed on: 10th July 2024

Great service

All staff are very polite. Try hard to answer all questions and concerns. When making claim, it’s done promptly and finalised very quickly. Reviewed on: 10th July 2024

Support R us . . .

Have always been competitive value, given the personal touch and very supportive as our pets are our family. Reviewed on: 10th July 2024

Great service recent claim settled very quickly and...

Great service recent claim settled very quickly and easy to do Reviewed on: 10th July 2024

Well priced for the cover included!

I haven't had to claim luckily, but it's well priced for a good range of cover! Reviewed on: 10th July 2024

Always pay out quickly and very helpful customer ser...

Always pay out quickly and very helpful customer service. All staff are polite and friendly on the phone. Easy to access all files and documents on the website, wait times if I need to talk to an advisor are never too long. Reviewed on: 10th July 2024

A****** Customer Service

Their customer service team are extremely friendly and helpful. They don't try to upsell, just give you all the relevant information you need and the decision is down to the individual. Very positive experience. Reviewed on: 10th July 2024

Claims have been settled quite quickly and have had...

Claims have been settled quite quickly and have had no reason to fault the experience I have had . Reviewed on: 10th July 2024

Highly Recommended.

Unfortunately our dog broke his leg and has required lots of treatment, The Insurance Emporium have been brilliant and always paid out, in good time, to our vets. The few times I have had to contact them by phone/email, they have responded quickly, clearly, and professionally. I would not hesitate to recommend them to my friends and family. Reviewed on: 10th July 2024

So far so very good

I haven't had to call on the insurance yet, but it was easy to sign up for my pets' insurance as recommended by moneysavingexpert.com and when I had a query they got back to me very quickly and pleasantly. Reviewed on: 10th July 2024

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from Petwise 3.01 from 18 reviews
Pet Insurance
from Vetsure 4.00 from 1 reviews
Pet Insurance
from Petguard 3.73 from 2 reviews

Want to see more from The Insurance Emporium?

Caravan insurance
from The Insurance Emporium 4.89 from 360 reviews
Specialist Insurance
from The Insurance Emporium 4.63 from 57 reviews
Wedding insurance
from The Insurance Emporium 4.62 from 28 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub