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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

good value for money and quick response

good value for money and quick response Reviewed on: 10th July 2024

We found out that One of or cat was very very ill.

We found out that One of or cat was very very ill. And the insurance emporium help as a lot, covered some of vet bills. All of my cats are insured now with this company. Prices with this company are good, better then other companies. We are very happy that we found this company. Reviewed on: 10th July 2024

Very professional and good value for money.

Very professional and good value for money. No hassles always helpful Reviewed on: 10th July 2024

Cheap but great coverage it’s a no brainier

Cheap but great coverage it’s a no brainier Reviewed on: 10th July 2024

The Insurance Emporium, 5 stars!

The Insurance Emporium have competitive prices, the website is easy to navigate, they provide several ways of contacting them, their customer services department is second to none, I would highly recommend them to anyone looking for insurance products. Reviewed on: 10th July 2024

Staff are amazing and products are exceptional.

Whether enquiring about cover or claiming for an upsetting event, the staff have empathy and are incredibly polite and friendly. They answer emails quickly and professionally. They also offer products that fit with your needs - you never feel like you are being taken for granted or being ripped off. I recommend them to my friends and colleagues (in fact everyone I meet who has a pet!) consistently. I feel safe in the knowledge that my lovely dog Daisy is covered :) Reviewed on: 10th July 2024

Great Value and Quick Resolution of Claims

Great Value and Quick Resolution of Claims Reviewed on: 10th July 2024

It’s the first time I’ve claimed on pet insurance an...

It’s the first time I’ve claimed on pet insurance and it was straightforward. The amount was quickly paid and they even rang me to confirm. Far better than another claim I have with another insurer where I played email tennis for weeks, each time with a different handler. Reviewed on: 10th July 2024

Easy to contact and deal with.

Easy to contact and deal with. Fair premium and good notifications. One can actually speak to real people! Reviewed on: 10th July 2024

insurance emporium is great

So far i have found the IE to be all i need it to be, easy to access and easy to contact, plus good value. Reviewed on: 10th July 2024

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