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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Such an easy process.

Such an easy process. Well thought out with users at the forefront Reviewed on: 20th August 2024

My claim was settled quickly and efficiently

My claim was settled quickly and efficiently Reviewed on: 10th July 2024

I have 2 horses insured with emporium, I have had to...

I have 2 horses insured with emporium, I have had to make a claim on each horse, the first they paid out with no hassle and very helpful when going through the process. The second horse is a new claim that’s currently being assessed but so far they have been very helpful. It is so easy to see your policies online so you know exactly what you’re covered for. Reviewed on: 10th July 2024

Fantastic service with a claim

I had to put an ongoing issue through as a claim and the service was fantastic Reviewed on: 10th July 2024

Making a claim.

I had to make a claim. It was easy to download paperwork and money was paid quickly and easily once paperwork was completed by myself and vet. Reviewed on: 10th July 2024

Fantastic Service

I have had to make a claim on my insurance and they have been nothing but fantastic. I've had all my questions answered and the process was easy enough to follow. Reviewed on: 10th July 2024

Good company and easy to communicate with.

Good company and easy to communicate with. Reviewed on: 10th July 2024

The Insurance Emporium are Just Amazing!

The Insurance Emporium are Total Value for Money and when needing to Claim they were so helpful. The forms needed for the claim were straightforward and the Customer Service was amazing at a very worrying time whilst my dog was sick! This is my second dog I’ve insured with them and first time around they were excellent too! Thank you The Insurance Emporium! Reviewed on: 10th July 2024

good quick payout

good quick payout, but i feel euthanasia and cremation costs should be included Reviewed on: 10th July 2024

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

We haven’t had to make a claim but the Insurance Emp...

We haven’t had to make a claim but the Insurance Emporium has always been very helpful with any queries I have had Reviewed on: 10th July 2024

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