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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Good company and easy to communicate with.

Good company and easy to communicate with. Reviewed on: 10th July 2024

The Insurance Emporium are Just Amazing!

The Insurance Emporium are Total Value for Money and when needing to Claim they were so helpful. The forms needed for the claim were straightforward and the Customer Service was amazing at a very worrying time whilst my dog was sick! This is my second dog I’ve insured with them and first time around they were excellent too! Thank you The Insurance Emporium! Reviewed on: 10th July 2024

good quick payout

good quick payout, but i feel euthanasia and cremation costs should be included Reviewed on: 10th July 2024

We haven’t had to make a claim but the Insurance Emp...

We haven’t had to make a claim but the Insurance Emporium has always been very helpful with any queries I have had Reviewed on: 10th July 2024

They paid out quickly without too much trouble

They paid out quickly without too much trouble Reviewed on: 10th July 2024

Easy process. No fuss.

We found the insurance emporium very easy to apply for, claims process was simple and efficient. Policy was clear, I knew exactly what I was covered for, and what wasn't covered. Claim payment was fast, with clear explanation of what payment was for, and why part of costs had not been refunded. Reviewed on: 10th July 2024

Insurance Emporium have been great

Insurance Emporium have been great in all the years we've been with them. We have 3 cats insured. They've always provided the best policy price in regards to the excess and level of cover. The staff are friendly and knowledgeable with any enquiry we've had. I'd recommend them. Reviewed on: 10th July 2024

Great customer service.

Great customer service. Friendly and helpful staff. Claims process easy. Reviewed on: 10th July 2024

Peace of mind

competitive price. good advice regarding teeth cleaning. claim sorted with no problems when Bob had an infection. Reviewed on: 10th July 2024

Great website, easy to deal with and great value for...

Great website, easy to deal with and great value for money Reviewed on: 9th July 2024

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