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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Always willing to help and settle claims quickly.

Always willing to help and settle claims quickly. Reviewed on: 9th July 2024

Respectful and friendly team, were very helpful and...

Respectful and friendly team, were very helpful and understanding when I had to make a claim for death of a pet. Reviewed on: 9th July 2024

Very good value.

Very good value. Easy to switch to. Reviewed on: 9th July 2024

Always very helpful and understanding

Always very helpful and understanding Reviewed on: 9th July 2024

Great value

Cut. My dog insurance by £250, so great value. As a pensioner everything helps! Reviewed on: 9th July 2024

First timer here!!

After comparing many many quotes on many different sites(which although simple is draining!)I indeed went back to the top rated comparison site recommended by the money saving expert (Martin is god!) and went with the midrange price life cover for our new puppy provided by “the insurance emporium” taking out the policy was super easy and done in a few clicks! I couldn’t have asked for more! They offer a fantastic service at a level that was just right for me,I hope I never have to use them for a claim but I am assured that if anything were to happen to my new furry baby I would be covered for everything(within reason obviously!)they were also the TOP CHEAPEST quote overall and their excess was also the lowest but at the best price! Honestly they must be gaining such a strong community of customers because they truly are fantastic value for money! I’m all set now to enjoy our new puppy with peace of mind!! The ONLY THING THAT WOULD OF MADE THIS BETTER WOULD OF BEEN A REWARD OF SOME SORT LIKE MANY OTHER “BIG NAMES” Reviewed on: 9th July 2024

Good service for older cat without profeteering

Some serious claims recently which were handled fairly and well for our 18 year old xat and new premium on renewal acceptable. Reviewed on: 9th July 2024

Super insurer

Due to the very wet winter our pony ended up with an awful abscess, it was very stressful tacking it and all the unexpected problems that came with it but thankfully The Insurance Emporium were amazing with dealing with my claim it was processed so quickly. Reviewed on: 9th July 2024

Very understanding and competitive price always happ...

Very understanding and competitive price always happy to help Reviewed on: 9th July 2024

Wonderfully supportive service

Settled all claims on my dog's physiotherapy and medicines very quickly and were very supportive. Despite having to make monthly claims they did not put my premium up in my dog's final year and dropped my a lovely email after he passed. Reviewed on: 9th July 2024

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