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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Excellent claims service and fair renewal premiums.

Excellent claims service and fair renewal premiums. Reviewed on: 9th July 2024

Excellent products & customer service & affordable!

I have used The Insurance Emporium for both equine and horsebox / trailer insurance, and I have always found them to be such a straight forward, no hassle organisation to deal with, offering affordable premiums in a difficult climate. The customer service is excellent -very personable so if you call with a query you never feel like you are being interrogated or that they are questioning your honesty - they are always very straight up and helpful. My experience has been excellent, highly recommended. Reviewed on: 9th July 2024

Excellent Insurance company

Great customer service, and a polite professional experience. Highly recommend. Reviewed on: 9th July 2024

Insurance for my pet dog

IThe Insurance Emporium deal with claims for my dog in a courteous and efficient manner. Claims are dealt with promptly and fairly. Reviewed on: 9th July 2024

Excellent company

Not had to make a claim yet but have had to speak to customer services for another reason and they were very professional, helpful and sorted out my issue straightaway Reviewed on: 9th July 2024

Pet insurance

Absolutely brilliant Insurance company. When I had a problem a couple years ago it was solved and the customer service was excellent Would highly recommend. Reviewed on: 9th July 2024

I haven't had to make a claim

I haven't had much of an experience as I haven't needed to make a claim but they are well priced and correspondence is great Reviewed on: 9th July 2024

The Insurance Emporium made me feel at ease.

The Insurance Emporium have great customer service and are very helpful when it comes to explaining their product. They are also very smooth to deal with when claiming on your insurance. We have used them more than once with our dogs, they helped me fill out the form, explained the vets fees and how the process will work. They made me feel at ease. Reviewed on: 9th July 2024

Best pet insurance company

We have used the Insurance Emporium for our pets twice. They are the best pet insurance company that we have ever dealt with. Reviewed on: 9th July 2024

Ive been very happy with my pet insurance cover and...

Ive been very happy with my pet insurance cover and never had an issue with any claim or query.would highly and have recommended to other friends Reviewed on: 9th July 2024

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