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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent Insurance company

Great customer service, and a polite professional experience. Highly recommend. Reviewed on: 9th July 2024

Insurance for my pet dog

IThe Insurance Emporium deal with claims for my dog in a courteous and efficient manner. Claims are dealt with promptly and fairly. Reviewed on: 9th July 2024

Excellent company

Not had to make a claim yet but have had to speak to customer services for another reason and they were very professional, helpful and sorted out my issue straightaway Reviewed on: 9th July 2024

Pet insurance

Absolutely brilliant Insurance company. When I had a problem a couple years ago it was solved and the customer service was excellent Would highly recommend. Reviewed on: 9th July 2024

I haven't had to make a claim

I haven't had much of an experience as I haven't needed to make a claim but they are well priced and correspondence is great Reviewed on: 9th July 2024

The Insurance Emporium made me feel at ease.

The Insurance Emporium have great customer service and are very helpful when it comes to explaining their product. They are also very smooth to deal with when claiming on your insurance. We have used them more than once with our dogs, they helped me fill out the form, explained the vets fees and how the process will work. They made me feel at ease. Reviewed on: 9th July 2024

Best pet insurance company

We have used the Insurance Emporium for our pets twice. They are the best pet insurance company that we have ever dealt with. Reviewed on: 9th July 2024

Ive been very happy with my pet insurance cover and...

Ive been very happy with my pet insurance cover and never had an issue with any claim or query.would highly and have recommended to other friends Reviewed on: 9th July 2024

Very easy to get a quote and catered for all my insu...

Very easy to get a quote and catered for all my insurance requirements when not many others did. Reviewed on: 9th July 2024

Good insurance that renews on a monthly basis so the...

Good insurance that renews on a monthly basis so the amount insured restarts each month. Reviewed on: 9th July 2024

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