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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

The whole process is easy to use

The whole process is easy to use all questions are answered quickly and any issues resolved.Great claims procedure quick and efficient Reviewed on: 9th July 2024

Reasonable premium.

Reasonable premium. Address claims promptly Reviewed on: 9th July 2024

Great company with excellent service,

Great company providing an excellent service, and reasonable prices Reviewed on: 9th July 2024

very quick settling my claim with my vet

very quick settling my claim with my vet Reviewed on: 9th July 2024

Great value for money

Great value for money and so far a brilliant service. You couldn't ask for more. Reviewed on: 9th July 2024

The Insurance Emporium have always offered superb cu...

The Insurance Emporium have always offered superb customer service and care about you and your pet. Reviewed on: 9th July 2024

Great Pet Insurance with The Insurance Emporium

I have been with them for a long time and have all my pets, horses, dogs insured with them and never had a problem. Always paid out. Reviewed on: 9th July 2024

First class service - caring, empathetic and friendly

We have insured our Cavapoo Peggy since she was a puppy and The Pet Emporium have always given an excellent service. The staff are always friendly and very helpful when you have a problem or enquiry see your pet which is really comforting at difficult times. Makes all the difference to have an empathetic and caring response when we are worried about our fur babies. So I can highly recommend the Pet Emporium. First class for the last 7 years since starting our policy. Reviewed on: 9th July 2024

Fast and supportive service when we needed to claim...

Fast and supportive service when we needed to claim insurance to help my dog who we sadly had to have put to rest Reviewed on: 9th July 2024

Great pet insurance

I have been with this company for a few years and always had a good service. Claim was dealt with quickly and paid promptly. Reviewed on: 9th July 2024

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