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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Swift settlement

Had to claim after injury to horse, confirmation of payment swiftly received as were payment of the subsequent payments and no exclusions applied to future policy Reviewed on: 9th July 2024

Claim settled very quickly, great customer service,...

Claim settled very quickly, great customer service, would highly recommend Reviewed on: 9th July 2024

Good value for money

Good value for money and easy to have the insurance you need not just a package not suited Reviewed on: 9th July 2024

Smokeys' claims settled..

Smokey has had several injuries from misadventures and The Insurance Emporium have been very quick in settling the claims we have had to present. Reviewed on: 9th July 2024

Simple and easy to understand

Not made a claim yet taking out a policy and evaluating the benefits of each and the price was very easy and simple Reviewed on: 9th July 2024

They are very respectful and helpful

They are very respectful and helpful Reviewed on: 9th July 2024

Very efficient

They have paid my vets bills and answered any queries very quickly. Reviewed on: 9th July 2024

Always so helpful on the phone and always quick to d...

Always so helpful on the phone and always quick to deal with claims. Reviewed on: 9th July 2024

My claims are always dealt with swiftly, and I am ke...

My claims are always dealt with swiftly, and I am kept up to date with the progress of the insurance claim for my pet. Correspondence is clearly written and the process of claiming is simple and easy to understand . Reviewed on: 9th July 2024

Great customer service.

Great customer service. Answered my questions quickly and was very personable by telephone. My Insurance premium with them went down this year which was fantastic. Reviewed on: 9th July 2024

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