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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great customer service.

Great customer service. Answered my questions quickly and was very personable by telephone. My Insurance premium with them went down this year which was fantastic. Reviewed on: 9th July 2024

Have claimed twice in our 6 years with you.

Have claimed twice in our 6 years with you. Always friendly and prompt. Reviewed on: 9th July 2024

Good service so far.

Good service so far. Good website, good process Reviewed on: 9th July 2024

Fair, helpful, good communications, professional.

Fair, helpful, good communications, professional. Reviewed on: 9th July 2024

Very fair treatment when sorting out claims for the...

Very fair treatment when sorting out claims for the dogs illness and investigations. Reviewed on: 9th July 2024

I have Insurance for my 2 young cats.

I have Insurance for my 2 young cats. I did have Insurance for my young dog who developed complex epilepsy requiring specialist care and medication. We did lose her but I feel that we were able to give her the best care and chance as we had Insurance so did not need to worry. The customer care was excellent they were very kind and understanding. I did not hesitate to use Insurance Emporium when I got my kittens. I feel safe and secure in the knowledge that if I do need it the security of Insurance is there from a good and caring company. Reviewed on: 9th July 2024

Excellent service

When my dog passed away the service provided was excellent, Reviewed on: 9th July 2024

Excellent value for money and service when I needed...

Excellent value for money and service when I needed to make a claim. Reviewed on: 9th July 2024

Fantastic company, very competitive in pricing.

I have used this company for a number of years for my horse and trailer insurance and found them always very pleasant and helpful to deal with. Reviewed on: 9th July 2024

Very competitive price and excellent customer services

Very competitive price and excellent customer services Reviewed on: 9th July 2024

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