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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

First class service - caring, empathetic and friendly

We have insured our Cavapoo Peggy since she was a puppy and The Pet Emporium have always given an excellent service. The staff are always friendly and very helpful when you have a problem or enquiry see your pet which is really comforting at difficult times. Makes all the difference to have an empathetic and caring response when we are worried about our fur babies. So I can highly recommend the Pet Emporium. First class for the last 7 years since starting our policy. Reviewed on: 9th July 2024

Fast and supportive service when we needed to claim...

Fast and supportive service when we needed to claim insurance to help my dog who we sadly had to have put to rest Reviewed on: 9th July 2024

Great pet insurance

I have been with this company for a few years and always had a good service. Claim was dealt with quickly and paid promptly. Reviewed on: 9th July 2024

Three pet greyhounds!

I have three pet greyhounds so insurance is important. I don't often make claims but when I've needed to, the claim form is easy to fill in, I hand it to my vet for them to add the medical information and payment is usually swift and quibble free. Reviewed on: 9th July 2024

Swift settlement

Had to claim after injury to horse, confirmation of payment swiftly received as were payment of the subsequent payments and no exclusions applied to future policy Reviewed on: 9th July 2024

Claim settled very quickly, great customer service,...

Claim settled very quickly, great customer service, would highly recommend Reviewed on: 9th July 2024

Good value for money

Good value for money and easy to have the insurance you need not just a package not suited Reviewed on: 9th July 2024

Smokeys' claims settled..

Smokey has had several injuries from misadventures and The Insurance Emporium have been very quick in settling the claims we have had to present. Reviewed on: 9th July 2024

Simple and easy to understand

Not made a claim yet taking out a policy and evaluating the benefits of each and the price was very easy and simple Reviewed on: 9th July 2024

They are very respectful and helpful

They are very respectful and helpful Reviewed on: 9th July 2024

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