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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

My horse needed an operation for a hoof tumour and t...

My horse needed an operation for a hoof tumour and the claim was settled direct to the equine hospital quickly. Reviewed on: 9th July 2024

have protected 2 x dogs with no issues always very h...

have protected 2 x dogs with no issues always very helpful Reviewed on: 9th July 2024

Excellent customer service and claim reimbursement

Insurance Emporium have been excellent throughout claims for my 2 Pedigree Bengal Cats, Kaiser & Chui. We now only have Chui who has had many medical issues and is 19 years old! Thank you for your top service, easy of communication, advice and speedy return of claims. Reviewed on: 9th July 2024

Outstanding in every way

A phonecall which was quickly answered without having to hold on for ages was the first pleasant surprise. Talking to a real person was the second. That this person was friendly, efficient and well informed added to the growing sense of confidence. The quote offered was not only extremely reasonable, but offered all the benefits and reassurance we wanted. From beginning to end our dealings with this company have been a pleasure. Outstanding in every way. Reviewed on: 9th July 2024

Two separate claims, fair and compassionate support

Had to claim twice on 2 different policies, both times claims were handled effectively, fairly and compassionately. Reviewed on: 9th July 2024

Really easy to set, good level of cover for a small...

Really easy to set, good level of cover for a small premium Reviewed on: 9th July 2024

Very helpful on any enquiries a very professional se...

Very helpful on any enquiries a very professional service, polite and efficient Reviewed on: 9th July 2024

Great fast service easily understood.

Great fast service easily understood. Perfect in price range, exact cover required provided. Reviewed on: 9th July 2024

The best insurance out there

I’ve been with them for years and have never looked elsewhere - that says it all! Reviewed on: 9th July 2024

Reasonable premium

I’ve not had a reason to claim on the insurance, but the premium is reasonable and doesn’t increase too much year on year Reviewed on: 9th July 2024

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