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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Reasonable premium

I’ve not had a reason to claim on the insurance, but the premium is reasonable and doesn’t increase too much year on year Reviewed on: 9th July 2024

Our Pet Insurance

I shopped around for our pet insurance, although they weren’t the cheapest, they provided excellent value for money. Reviewed on: 9th July 2024

Excellent Value Policy

Very easy to take our policy and to add on extra coverage. Miles cheaper than alternative companies but same level of cover. Reviewed on: 9th July 2024

Have pet Insurance with them, have never had any iss...

Have pet Insurance with them, have never had any issues, very professional, and quick in answering claims . Also good value and cover for pet insurance, against other providers. Reviewed on: 9th July 2024

Super easy to get a quote

Super easy to get a quote and then insure my dog. The policy was issued quickly in a paperless format. Reviewed on: 9th July 2024

Absolutely amazing helped me so much with my dog Rad...

Absolutely amazing helped me so much with my dog Radge and were always so kind on the phone Reviewed on: 9th July 2024

Had to claim for the first time this year, they paid...

Had to claim for the first time this year, they paid promptly Reviewed on: 9th July 2024

Friendly, good service

Have always had good service, friendly and easy to deal with. Reviewed on: 9th July 2024

Great service and cost !!!

Have been using this company now for over 8 years and can highly recommend. Sensible pricing and excellent customer service. Reviewed on: 9th July 2024

Prompt Claim Settlement

I have had 2 pet insurance claims settled within the past few months by The insurance Emporium. Both transactions were handled swiftly and with good communication from them. I was particularly impressed with the first payout that was shortly after I had taken out my first insurance with them, and despite it running into several hundred pounds the claim was settled without query or delay. So thank you to them for that. Reviewed on: 9th July 2024

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