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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

The best insurance for dogs

I had to claim for my puppy not long after sighing up for insurance and the claim was very expensive but the hospital was paid very quickly which was a pleasant surprise for me. Luckily the operation was a great success. Reviewed on: 9th July 2024

simple but excellent customer service.

Just simple but excellent customer service. No hassle, quick to respond Reviewed on: 9th July 2024

Really easy to set up and very competitively priced!

Really easy to set up and very competitively priced! Hopefully won’t have to claim (fingers crossed) but having the policy as a safety net for our dog is a big weight off our shoulders. 10/10 would recommend. Reviewed on: 9th July 2024

Great customer service.

Great customer service. Helped answer all of my questions quickly and efficiently Reviewed on: 9th July 2024

Great Value For Money

I've insured my dog with the Insurance Emporium since day 1 and I would never use anyone else! It's great value for money and any claims I have had over the years have been dealt with quickly and professionally. Reviewed on: 9th July 2024

great company

always a great renewal quote, I have made claims for my cat and they are easy to deal with Reviewed on: 9th July 2024

Friendly, professional and reliable

Had a claim few years ago, they made it really easy, paid quickly and explained everything, when sadly Rory passed made everything easy to cancel and had no exit fees or pay rest of year as I expected. The staff I spoke to struck a great balance of professional, friendly and knowledgeable. Reviewed on: 9th July 2024

Making a claim was seamless from start to finish.

Making a claim was seamless from start to finish. I got though by phone straight away. The lady I spoke to was empathetic, patient & very knowledgeable, which is exactly what you need when you upset & not thinking straight. Reviewed on: 9th July 2024

Insurance emporium thumbs up

Claim process is straightforward and efficient. Feedback is good and claims settled quickly Reviewed on: 9th July 2024

Our old border collie needed a lot of care in her fi...

Our old border collie needed a lot of care in her final years. The insurance emporium supported us at every stage with a no hassle approach to claims. Really pleased with support and help received. Reviewed on: 9th July 2024

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