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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 1.92 (49 reviews)

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1.78

Based on 49 reviews, last reviewed 8th Oct 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

20%

4 star

72%

Latest highest rating:

5

People pension is best handled pension for over 60th... People pension is best handled pension for over 60th and 70th Reviewed on: 12th June 2025

Latest lowest rating:

1

Arrogant and uncaring customer service, please train... Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted ou... Read more Reviewed on: 8th October 2025

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About this product

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

The People's Pension Workplace Pensions reviews (49)

Review of the The People's Pension, Workplace Pensions:

Awful performance

Just had my statement for the last year put in 5000 pounds these people are supposed to look after it and invest wisely but the have managed to lose the lot and more same as last year and charged me nearly a grand for the pleasure may as well shove it in the mattress as trust these clowns Reviewed on: 9th June 2023

Reply from The People's Pension Hi Steve, We’re sorry to hear that the value of your pension has fallen. We invest your money in a variety of things so it has a chance to grow over time, but like any other investment, this isn’t entirely risk-free. Over the short term, the value of your pension can go down as well as up. Over the long term, our investment professionals aim to grow your pot of money so it’s worth more than what you put in by the time you retire. Most of our members are automatically invested in our default fund when they join us. As members get closer to retirement it switches from riskier investments into less risky ones with the intention of reducing sudden drops in the value of their savings and protecting their hard-earned cash. If you’re invested in our default fund and are unhappy with its performance, you can choose one of our other funds. You can find out more about your investment options here. The People’s Pension, provided by People’s Partnership Response date: 17th July 2023

Arrogant and uncaring customer service, please train...

Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted out in July taken nearly 4 months to finally close my account, due to this companies inability to provide me with the correct information to proceed. Avoid they take your money but are reluctant to give it back! . Reviewed on: 8th October 2025

How do they get away with it

just try and contact them , just try and gain access to your account , they just give you the run around , I can't access my account , their website doesn't recognise my email address and resetting my password never gets accepted , avoid these crooks. Reviewed on: 9th August 2025

Brigands

They really don't like giving people their money and call centre staff tell lies Reviewed on: 23rd July 2025

People pension is best handled pension for over 60th...

People pension is best handled pension for over 60th and 70th Reviewed on: 12th June 2025

Still haven't had a small pot claim processed months...

Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks to arrive, filled in and sent back. 3 weeks later called to chase - given some rubbish about my old employer having given them a finish date in the future. Sent a P45 which is pretty clear evidence that I've finished! Waited another 2 weeks and chased, got the same response back, we have a future finish date for you! Phoned my old employer - we've told them you've finished working here. Multiple emails and phone calls and several months later still no sign of it being processed. There are multiple reviews where customers have been given the same excuse of future finish date. Dismally poor service or deliberately stalling claims?? Reviewed on: 28th April 2025

I live abroad so my initial contact was with the...

I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was terrible. Lack of acknowledgement, my emails weren't answered for 2/3 weeks, and vague answers. I kept going over the same ground with my info. The whole process took over 5 months Reviewed on: 24th April 2025

The company is total garbage and scams you of your m...

The company is total garbage and scams you of your money. Keep away!!! Reviewed on: 15th September 2024

Dependable, trustworthy, and efficient.

Dependable, trustworthy, and efficient. Reviewed on: 4th September 2024

My experience was pretty much good with the people p...

My experience was pretty much good with the people pension service provider delivery service Reviewed on: 4th September 2024

good customer service

I had a few doubts and they were very easy going and explained me everything Reviewed on: 23rd August 2024

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