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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.79 (5687 reviews)

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4.68

Based on 5,687 reviews, last reviewed 25th Apr 2025

700% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Good, simple. Good, simple. Always feel like they have my back Reviewed on: 8th April 2025

Latest lowest rating:

1

They have frozen the business account and all the m... They have frozen the business account and all the money that the account was holding because of "security reasons", but the problem is that they are ... Read more Reviewed on: 25th April 2025

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

Tide Business Banking reviews (5687)

Review of the Tide, Business Banking:

Quick, Easy, there when others are not!

Opened up both a personal sole trader account before then opening up another to go with my newly founded limited company, both quick easy and hassle free which is massively needed currently. The features all work very well and love the fact it now syncs with my accountancy package of choice, Xero. Do yourself and your new business a favour and open a Tide account. Reviewed on: 1st April 2021

This is the worst bank ever.

This is the worst bank ever. We are a small buisness and opened an account a year ago. We work on a contractual basis so as and when we get a client we can deliver our services to. After a year of building our network and word of mouth, we secured our first client and got paid! Excited to get things moving and using the money to get us on visible platforms , we attempted to transfer the funds to one of the named directors of the company.( which they are aware of as I had to list the directors to open the acount) so questioning who the person was when I had to provide proof before opening the account is wild. That will be the beginning of our nightmare, payment was blocked and card suspended. It’s been 2 weeks going back and forth with what appears to be an automated ineffective and scripted customer service. Asking repeated questions of the same things. Asking for proof of transactions , frequency of use with tide (like you can’t see that from your backend), and even to the extent of showing chat conversations with clients ?!!!! I have never , in my 29 years on earth known a bank to ask for chats especially when I haven’t committed or crime or in an investigation. There is absolutely no reason for intrusive , interrogating questions on transactions that small. Claiming they are asking to abide my FCA guidelines. Top banks HSBC BARCLAYS NATIONWIDE , don’t go to those lengths to be intrusive to their customers transactions especially when we’ve given them no reason to. I’ve provided proof of registration , service agreements and invoices. Now they are asking for chats ??? It’s like they are stalling and not trying to fix the situation but making you go round in circles. I have reported the case to FCA. At this junction my business is beginning to suffer and so is my mental wellbeing all in the name of claiming my legitimate money. IF YOU LOVE YOURSELF, STAY AWAY FROM THIS BANK. Reviewed on: 8th March 2024

Left me and children hungry and business closed

I am a small business owner and mother to 7 children, tide has paused my account for no reason, will not call me, the replies by the chat are copy and pasted scripts. Made a complaint which was upheld however still waiting for them to unpause my account. They have left me and my young children without access to money and unable to trade. Very very poor service! Party mascot hire ltd Reviewed on: 5th March 2024

Very easy to setup and activate.

Very easy to setup and activate. Very pleased with service. Going to try their card payment terminal next. Reviewed on: 21st February 2024

Terrible customer service and froze account with no...

Terrible customer service and froze account with no access to funds Reviewed on: 1st February 2024

Expect continuous audits of every transaction you make

Tide continuously audits customers, requesting contracts and receipts for every single transaction conducted in the last few months. Unless you have a significant in-house finance team to deal with these constant queries, suggest you avoid. Reviewed on: 29th January 2024

Horrendous customer service

Ive had nothing but problems with this company since i opened a bank with them in 2023. But most recently they are just USELESS!!! Messaged about an unauthorised payment and straight away they froze my account leaving me unable to pay my bills or rent. Over a 93p payment. Then the woman i was speaking to just stopped responding. I got a reply from someone else saying i had to order a new card, so basically rather than helping me they let the payment come out anyway, dint adress the actual issue, ive had other payments declined because they froze my account and had to order a new card and wait for it it come then ill have to update all my accounts with this new card. But better than that they now say if you want support or replies from customer service you have to pay an extra 9.99 a month... so basically you cant speak to anyone and if you actually need help you have to upgrade your account again and pay even more. Will be taking my business elsewhere the first opportunity i get! Reviewed on: 15th January 2024

Pause & closed my account without any explanation.

They paused my account without any explanation. It has now been closed with no explanation. I have had an email to say give me your account details and we will send you the money in the account less fees within 7 days. I emailed my details along with a copy of a bank statement of the bank account I want them to put the money in. I emailed for an explanation to which they replied I need to log into my account (which they closed that I no longer have access to) to speak to them in chat??????? I replied to ask how I do this when I cant access it anymore and the email reply was "in the chat we have asked for your bank details so please reply to this email with them." I have already sent a copy, what shambles they are??? I have lost business, customers have wanted their money back which I couldn't give them as they paused my account so the customer reported us for fraud and slander us all over social media, (we told the customer they would have their money back in full once this sorry state of affairs had been sorted with tide but this wasn't good enough so they insisted on fraud & slanderous accusations, we have proof they we agreed to a full refund once the account problems had been sorted). I will be reporting this to the police and financial ombudsman. STAY AWAY from this bank. They will take your money and never return it. As someone said before, your business and livelihood will be ruined if you bank with these thieves. Our Christmas and New Year was ruined as I wasn't able to work or make any money. It is criminal, we are trying to do what we can to pay bills but we are now in debt because of this and our business is ruined. Reviewed on: 10th January 2024

I am disappointed with Tide Bank's service.

I am disappointed with Tide Bank's service. I've been attempting to open a bank account and order a POS system for my fast-food startup for two months. Despite submitting all requested documents, I face daily requests for the same evidence. They persistently refuse to grant me a bank account, creating unnecessary hurdles for my business. It's incredibly frustrating, and it seems they are uninterested in supporting startups, despite my earnest efforts and compliance with their requirements. I would caution others to consider alternative banking options with more efficient and supportive processes. Reviewed on: 10th January 2024

Worst bank account

They paused my account on November 3rd with out telling me why and on 26th after 3 weeks they told me that they closing my account and today 16 December they have not refunded me my money Reviewed on: 16th December 2023

Avoid this sham of a bank

Offers zero protection against fraud. I'm over £2k out of pocket Reviewed on: 16th November 2023

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