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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.76 (201 reviews)

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3.66

Based on 201 reviews, last reviewed 21st Apr 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

20%

19%

Latest highest rating:

4

TSB mortgage nahhh £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Account reviews (201)

As useless as a chocolate fireguard

With IT Systems as good as a chocolate fireguard and customer service that can do nothing besides say "We're sorry but we can't find your complaint" even though a confirmation email was received - everything in general is just a shambles. Take a look at any popular Fintech banks like Monzo, you won't regret it. Reviewed on: 12th November 2018

Good basic bank account for those with lower incomes

They had a very good offer for 5% interest for the first couple of years. Generally their app is very good - although they did have technical problems with it a while back that went on for ages which is why I'm scoring them lower. Reviewed on: 12th November 2018

Bank for life

Been a tsb customer since I was a teenager. Never had any problems. Feel like part of the bank! Reviewed on: 6th November 2018

STAFF IN LOCAL BANK REALLY HELPFUL

ONLINE BANKING WEBSITE IS VERY EASY TO USE , STAFF IN BANK GO EXTRA MILE TO SORT YOU'RE QUERY OUT Reviewed on: 6th November 2018

a farce from day one

I switched to them because Yorkshire bank had a poor online service. Compared to TSB though it was magnificent. I was completely shut out of my online account for two weeks. I live 30 miles from the nearest branch. Utter disaster of a bank, it deserves to go under and the CE should have his bonus withheld and lose his job! Reviewed on: 20th August 2018

Fraud

Tsb is the worst bank as my older daughters account has been hacked and some idiot has took all of her money that came from student finance loan and the bank has put there hands up saying we have not hacked your account, so we as parents will have to Faulkland out the money for the fees which we have not got and no thankyou to tsb talking rudely to my daughter thinking we are nothing. So just say to tsb for not helping. Reviewed on: 20th May 2018

Great bank

I've been a member since I was sixteen, they have always looked after me. Reviewed on: 16th May 2018

Horrendous!

Pathetic!! This bank is a waste of time! Reviewed on: 25th April 2018

ALL SYSTEMS DOWN - CAN'T ACCESS ANYTHING!

I am self-employed and have made the mistake of putting all my eggs in one basket; i.e. all business and domestic accounts are with TSB. They started a 'systems upgrade' Friday night, which has knocked out all internet banking. It is now Tuesday and still all in a mess. Can't see if DDs are being paid; can't make payments; can't do anything really and I haven't got an alternative account with another bank (schoolboy error). Can't get through to TSB: recorded message says "sorry our upgrade is taking A LITTLE LONGER than expected" and goes to engaged tone. A little longer?! All should have been back last Sunday! Reviewed on: 24th April 2018

Bank account

Staff are really helpful in store and over telephone. Internet bank is really easy to use as well. Been a customer for a few years now, wont go anywhere else. Reviewed on: 13th April 2018

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