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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.74 (196 reviews)

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3.62

Based on 196 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

4

£10 cashback a month for 20 transactions I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer. Reviewed on: 23rd November 2024

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Account reviews (196)

Fraud

Tsb is the worst bank as my older daughters account has been hacked and some idiot has took all of her money that came from student finance loan and the bank has put there hands up saying we have not hacked your account, so we as parents will have to Faulkland out the money for the fees which we have not got and no thankyou to tsb talking rudely to my daughter thinking we are nothing. So just say to tsb for not helping. Reviewed on: 20th May 2018

Great bank

I've been a member since I was sixteen, they have always looked after me. Reviewed on: 16th May 2018

Horrendous!

Pathetic!! This bank is a waste of time! Reviewed on: 25th April 2018

ALL SYSTEMS DOWN - CAN'T ACCESS ANYTHING!

I am self-employed and have made the mistake of putting all my eggs in one basket; i.e. all business and domestic accounts are with TSB. They started a 'systems upgrade' Friday night, which has knocked out all internet banking. It is now Tuesday and still all in a mess. Can't see if DDs are being paid; can't make payments; can't do anything really and I haven't got an alternative account with another bank (schoolboy error). Can't get through to TSB: recorded message says "sorry our upgrade is taking A LITTLE LONGER than expected" and goes to engaged tone. A little longer?! All should have been back last Sunday! Reviewed on: 24th April 2018

Bank account

Staff are really helpful in store and over telephone. Internet bank is really easy to use as well. Been a customer for a few years now, wont go anywhere else. Reviewed on: 13th April 2018

Easy peasy

This account is great! there’s no overdraft, they text you your balance if your low on funds and every Friday you get a text with balance and recent transactions. Also theyvtext if you go over drawn and can put money in before 2.30 without getting charged. Best bank I’ve had! Reviewed on: 13th April 2018

SO EASY

FOR ANYONE THAT LACKS ANY REAL COMPUTER SKILLS I FIND THEIR ONLINE BANKING SO SIMPLE. VERY EASY TO UNDERSTAND. Reviewed on: 12th April 2018

Good but not much reward

I'm happy with my current account with TSB, but I do think loyal customers could be better rewarded or rewarded more often e.g. cashback/discounts. Reviewed on: 4th April 2018

Ridiculous bank with very poor problem solving

Went into Sunderland bank to let them know I was selling my house and a large amount of money would be coming into my bank account. I explained I would be in Spain and would be withdrawing large amounts of money. Notes were put on computer to make sure all would go smoothly. What a waste of time it's cost me 400 pounds because of late payments to other banks because what the tsb told me was incorrect and there is nothing they can do. Everyone I don't like will be recommended to the tsb can't think of a worse thing I could do to someone. Thanks for nothing hope you improve when you get taken over. What they should do is close you down. I know the tsb don't care about bad reviews however I feel much better letting people know how bad the tsb is. Reviewed on: 15th March 2018

Old-fashioned and inflexible systems

TSB portray themselves on TV as different from other banks. They are - their systems are worse. I switched to TSB over Christmas and I am regretting the move. Most banks will allow you to pay funds in on the day when standing orders go out. Simples! Not TSB. They will bounce your Standing order and charge you for the privilege. This lack of flexibility is very frustrating - and expensive. Can anyone recommend a bank that is actually any good? It surely can't be rocket science to get it right. Reviewed on: 2nd March 2018

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